Child Maintenance Service Caseworker - Leicester
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £26,770 per year |
| Hours: | Full time |
| Closing date: | 22 July 2025 |
| Location: | Leicester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 415164/1 |
Summary
We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
Take a look at the DWP you tube channel to find out more https://youtu.be/DwG6S1XQy2Y
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children’s futures.
As part of your daily responsibilities, you will:
- Make and receive telephone calls in a contact centre environment.
- Address queries, progress associated work and/or escalate cases to other teams where appropriate (multi-tasking).
- Be resilient, remaining professional and courteous, handling sensitive and challenging situations in a positive way.
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand.
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems.
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation.
- Secure payments and clearly advise the consequences of non-payment.
- Take payment enforcement actions where appropriate.
- Support our online customers using email and webchat (our digital assistance channel).
Supporting Candidates Live Events
We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant.
While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Follow the link to book your place:
CMS Recruitment Webinar - 16th July 12pm
CMS Recruitment Webinar - 17th July 5pm
Proud member of the Disability Confident employer scheme