Senior Service Manager
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £44,720 to £52,130 per year |
| Additional salary information: | New entrants to the Civil Service will start their role on the salary band minimum: £44,720 for National Roles and £48,720 for London Roles. Recruitment Retention Allowance (RRA): Up to £8,300 is available for candidates who demonstrate exceptional skills |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 412386/1 |
Summary
You will have a strong background and experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise to effectively influence change within one of the largest government organisations.
Due to business requirements this post is available on a Full Time/Job Share/Flexible Working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Queries can be raised to the address at the bottom of the advert.
We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.
You will be expected to participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Your main day to day responsibilities will be:
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
- Identifying, managing and escalating service risks appropriately.
Proud member of the Disability Confident employer scheme