Urgent Mental Health Helpline Call Handler
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | Canterbury, CT1 1AZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9380-25-0538 |
Summary
Answering telephone calls in an efficient, courteous, professional and non-judgmental manner. Acting as a point of contact for incoming referrals, communicating with all relevant personnel in the process. Demonstrating the skills to professionally communicate information to service users and carers regarding personal, bio-psycho-social problems in an empathic and supportive way. Ensuring all callers receive the correct response by following the appropriate service procedures. Effectively managing callers expectations whilst providing correct and accurate information at all times. Recording all data accurately and updating the electronic patient record accordingly, ensuring consistency with Trust policy. Working as part of a team to provide the service 24 hours a day, 7 days a week, which will involve working unsocial hours and public holidays. Identifying and developing skills, knowledge, information and accessing appropriate agreed training. Please see the attached job description for full details.