NHS Talking Therapies Administrator
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £24,937 to £26,598 per year |
| Additional salary information: | £24937 - £26598 a year |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Farnborough, GU14 7SR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0077-25-0017 |
Summary
JOB DESCRIPTION Post Title: NHS Talking Therapies Administrator Band: 3 Reports to: Administration Manager Key Relationships: NHS Talking Therapies Team, Primary Care teams Location: TalkPlus, The Meads Business Centre, 19 Kingsmead, Farnborough, GU14 7SR. Hours: 37.5 hours PER WEEK - potential to do part time hours (Days/Shifts to be agreed before appointment but must include one late shift working till 8pm) Administration Office Hours are Monday to Thursday 08:00 - 20:00 Friday 08:00 - 17:00 Salary Range: £24,937 - £26,598 per annum depending on experience Main Duties and Responsibilities To maintain a range of administrative systems for the TalkPlus NHS Talking Therapies service. Responsible for preparing and collating patient referrals, inputting patient referrals onto the patient management system promptly, ready for screening. Process information received via TalkPlus inbox, including receiving and chasing patient information, referrals, opt-ins, and ad-hoc patient information. Assist with telephone enquiries by answering the calls promptly and directing calls and taking messages. To contribute to ensuring the requirements for internal and external monitoring and evaluation are met. Produce the correct letters and documents on the patient management system and send them promptly. Provide administrative support to the TalkPlus team members as required. Monitor the discharge procedure by discharging people who have not engaged. Sometimes experiencing/dealing with difficult/upsetting situations. Administration Complete back of house Admin daily checklist, including: Check Junk mail Highlight risk referrals to Duty and maintain red flag tracker. Chase request for information. Awaiting opt-in All regular SMS/Contact for patients on waiting lists (e.g., 28-day text) Veterans Letters Review team tracker Check no-reply inbox DIPS Process patient Opt-in forms Chase/Check read receipts. Monitor TalkPlus inbox for back-of-house support Monitor TalkPlus Admin Teams chat for support required. Keep patient information updated using the IAPTus System. Maintain diaries of therapists, such as cancelled/rescheduled appointments. Support the Admin manager with ad-hoc back-of-house functions or audits. Pick up voicemails promptly and take action by passing messages on or processing them. Facilitate courses by helping course leaders with admin, also prepare information for courses such as, handouts and paperwork. Maintain filing systems in accordance with systems and procedures. Keep patient information updated using the IAPTus System. Book/fill all available appointments. Keep up to date with relevant policies and procedures and undertake appropriate training. In Office Duties and reception cover: To operate and manage the reception/meet and greet Letting people into the department and showing them to the correct areas. Maintain a library of reference material relating to NHS Talking Therapies. Check and maintain stationery supplies, including leaflets & documents. Check and maintain refreshment supplies. Use photocopier and other office machines as appropriate, Inc. shredding/scanning. Facilitate courses by helping course leaders greet patients and prepare course handouts Complete reception late cover specific duties on the Admin Daily Checklist. Ensure cover is arranged for reception. Ensure reception and waiting area are always kept clean and tidy, this includes switching the radio on at the beginning and off at the end of the day, watering plants, removing old leaflets, and adding new ones to the notice board. Help maintain the Master Rooms Booking System (MRBS) Notify the Administration Manager and Operations Manager promptly if anything needs fixing or investigating. General To contribute to the ongoing development of the service and to best practice. Work within NHUC and TalkPlus policies and procedures. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies. Undertake not to abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This list is non exhaustive and other duties may be required to be undertaken to meet the needs of NHUC.