ICT Service Delivery Engineer
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,450 - £34,028 per annum |
| Hours: | Full time |
| Closing date: | 28 July 2025 |
| Location: | Leicester, Leicestershire, LE2 7LW |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1497969 |
Summary
We are seeking to appoint an experienced ICT Service Delivery Engineer to join our Infrastructure Support Team. In this role you will develop and manage the College network / telecom systems and ICT infrastructure, always ensuring robust and reliable services that support the needs of the College staff and students.The team is a highly technical and experienced department within the College, supporting and developing an extensive range of ICT facilities, working within an ITIL framework to support a diverse user community.To be successful you must hold: a Degree or equivalent (Level 6 qualification) in a related discipline, or demonstrate a range of relevant experience within an enterprise network environment, significant and proven technical support experience, together with a desire to resolve issues to root cause under minimum supervision.Level 2 qualification in Maths and English (GCSE Grade C or above, GCSE Grade 4 or above, or equivalent).The role requires a clear analytical logical approach to problem solving along with good interpersonal and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is essential to the role.Experience in Microsoft Windows Server operating systems is essential, whilst the following technologies would be desirable: O365 Management, VMWare, Meraki, Fortinet/Fortigate Firewalls and SCCM. Experience of managing, deploying, and maintaining Layer 3 networks is also advantageous. We strive for excellence within the team, continually looking for ways to improve our resiliency, security, and operational availability. With a program of continuous improvement, the successful candidate will become part of a team where personal / professional development is a cornerstone of the role, and the opportunity to learn new technologies and skills.