EUC Technician | Nottingham University Hospitals NHS Trust
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 per annum |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Nottingham, NG7 2UH |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Permanent |
| Job reference: | 7316167/164-7316167 |
Summary
Nottingham University Hospitals (NUH) Digital & Information servicecomprisesa multi-disciplinary team of professional staff concerned withprovidinga wide range of services and technologies to NUH and our community colleagues.
The EUC Desktop Technician willbe responsible formanaging andmaintainingall EUC devices across the whole organisation.
This is a full time (37.5 hours per week), on-site role. Start and finish times will normally be within the EUC Service’s core operating hours, which are currently 08:00 – 17:00 Monday-Friday.
Outside of core hours, an “On Call” provision supports the customer base. The post holder willbe requiredtoparticipatein their team’s On Call rota.
To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales
To work closely with users,colleaguesand third-party suppliers inidentifying,investigatingand resolving complex problems with both existing and potential applications.
To ensureappropriate stocklevels aremaintained.
To be aware of technical developments in the IT community relating to your specific work area including hardware, software and system management tools and keep abreast of NHS IT guidelines, following those policies including IT security and data protection.
Contribute to the business continuity and disaster recovery plan for the Trust.
To work to policies and procedures of the Directorate,assistingwith amending those relevant to EUC Devices asrequired.
To provide clear andaccuratefigures and reports with regards to EUC Devices as and whenrequired
To provide fault diagnosis, resolving or escalating issues to external teams where necessary.
To continually look at ways of improving our EUC service for our customers, internal and external, ensuring we meet the needs of our customers, feeding information back to management.
Manage andmonitorall Trust-owned EUC devices that access business critical data.
Ensure devices are securely managed from customer provisioning throughout the hardware lifecycle.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Communication
Must be able to adapt technical explanations to suit the technicalproficiencyof the person you are talking to, in a concise and empathetic manner.
To have outstanding customer service skills/experience when dealing with colleagues, and capable of doing so confidently across any medium, such as in person, telephone, or electronic means asappropriate forthe situation.
To communicate service and project-related information effectively across all media channels andfacilitatecollaborative working with multi-disciplinary team colleagues internally and externally.
Advisemanagement on user issues to ensure thatappropriate solutionsare in place.
Liaise with external partiesin accordance withService Level agreements as to minimise disruption to end user systems.
Ensure customers are provided with meaningful updates through to completion of their request.
Represent the organisation formally and with the highest professionalism, in line with Trust Values and Behaviours.
To provide fault diagnosis, resolving or escalating issues to other teams where necessary.
This advert closes on Thursday 17 Jul 2025