Universal Credit Income and Expenses Agent Executive Officer - Swindon and Sheffield (Ref: 734)
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £30,975 per year |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | Sheffield |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 415585/1 |
Summary
About the job
The Department for Work and Pensions (DWP) is committed to reduce the rates of fraud and error payments within Universal Credit (UC). The rate of fraud and error has continued to rise significantly with increases in the proportions of higher risk cases, for example the self-employed and because of the easements and changes introduced due to the pandemic.
To address this, we have introduced a self-employed income and expenses checking process into the UC service. This new process includes a partial review of a live UC claim to determine the claimants’ payments are correct
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be ideal for you!
About us - Department for Work and Pensions GOV.UK
As an Income & Expenses checking agent you will:
- Manage and conduct partial case reviews within an allocated caseload to ensure all cases adhere to all legal and policy requirements.
- Plan and conduct robust interviews with claimants by telephone, asking the required questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
- Educate claimants on how to accurately report their Self-Employed Income and Expenses
- Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering the context of each individual case.
- Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to CFCD (Counter Fraud, Compliance and Debt)
- Complete reviews to a high standard, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
- Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
- Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
- Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
- Contribute to feedback and lessons learned to shape and improve the role and processes.
The key outcome from the reviews is to be confident the claimant is being paid the right amount and any incorrectness has been corrected.
This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.
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