Support Services Administrator - NEROCU
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £25,098 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Northumbria Police |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: Band 3, £25,098
Location: Sunderland
Hours/Contract: 37 Hours per week, Permanent
Working for: North East Regional Organised Crime Unit (“NEROCU”)
The North East Regional Organised Crime Unit is one of ten Regional Organised Crime Units (“ROCU”) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery. The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public. The Home Office Serious and Organised Crime Strategy defines ROCU as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P’s of the strategy; Pursue – prosecuting and disrupting people engaged in serious and organised criminality. Prevent – preventing people from engaging in serious and organised criminality. Protect – increasing protection against organised crime. Prepare – reducing the impact of serious and organised crime where it takes place. NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, economic, technical and digital capabilities.
The role
Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator.
As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions.
This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected!
This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders.
Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!
What you’ll do
Excellent customer service skills
Work on Front Office welcoming visitors and staff
Managing reception area
Financial data inputting/reporting
Liaising with staff within NEROCU and externally
Organising / co-ordinating meetings and providing a minute function
Support to all capabilities within NEROCU
Support to the SMT
Typing of documents
Departmental mailbox and diary management
Audits of processes
What you’ll bring
Excellent administration skills and an ability to remain calm when under pressure.
GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications.
Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately.
You must demonstrate strong written and verbal and communication skills
Experience to ensure a high quality of service to our customers.
Experience of databases and spreadsheets
An understanding of health and safety
Must possess the ability to work as part of a team
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Location: Sunderland
Hours/Contract: 37 Hours per week, Permanent
Working for: North East Regional Organised Crime Unit (“NEROCU”)
The North East Regional Organised Crime Unit is one of ten Regional Organised Crime Units (“ROCU”) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery. The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public. The Home Office Serious and Organised Crime Strategy defines ROCU as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P’s of the strategy; Pursue – prosecuting and disrupting people engaged in serious and organised criminality. Prevent – preventing people from engaging in serious and organised criminality. Protect – increasing protection against organised crime. Prepare – reducing the impact of serious and organised crime where it takes place. NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, economic, technical and digital capabilities.
The role
Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator.
As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions.
This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected!
This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders.
Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!
What you’ll do
Excellent customer service skills
Work on Front Office welcoming visitors and staff
Managing reception area
Financial data inputting/reporting
Liaising with staff within NEROCU and externally
Organising / co-ordinating meetings and providing a minute function
Support to all capabilities within NEROCU
Support to the SMT
Typing of documents
Departmental mailbox and diary management
Audits of processes
What you’ll bring
Excellent administration skills and an ability to remain calm when under pressure.
GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications.
Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately.
You must demonstrate strong written and verbal and communication skills
Experience to ensure a high quality of service to our customers.
Experience of databases and spreadsheets
An understanding of health and safety
Must possess the ability to work as part of a team
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.