Resident Services Manager
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Additional salary information: | Car Allowance |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | One Property Recruiment |
| Job type: | Permanent |
| Job reference: |
Summary
Resident Services Manager | Derby (Midlands)
£28,000–£30,000 per annum + Car Allowance | Full-Time, Permanent | 8AM–6PM Shifts | 5 out of 7 Days
One Property Recruitment are exclusively partnered with a standout player in the residential property space to appoint a Resident Services Manager across a growing Midlands portfolio. This is a hands-on, customer-focused role that blends operational leadership with resident engagement, community activation, and compliance oversight. Based in Derby but required to travel across the Midlands – it offers real autonomy and variety for someone passionate about raising service standards and bringing communities to life.
You’ll work closely with a Resident Services Assistant, taking ownership of both day-to-day operations and the bigger picture—everything from service performance, resident acquisition, mobilisation of new assets, to maintaining brand and building standards.
⸻
Key Responsibilities
• Lead and support property viewings to drive occupancy across the portfolio
• Conduct regular building checks, uphold H&S and brand standards
• Liaise with FM and helpdesk teams to manage maintenance and inspections
• Coordinate community engagement initiatives and local events
• Assist with mobilising new developments and preparing units for handover
• Champion leasing walk standards and support the delivery of open days
• Provide key-holder oversight and oversee compliance activities
• Be a trusted, responsive point of contact for residents and colleagues
• Support central teams and lend regional cover when needed
⸻
We’re keen to speak with individuals who bring:
• Experience in residential property, BTR, PBSA, hospitality, or serviced accommodation
• A service-first approach with strong resident relationship-building skills
• High attention to detail and a track record in compliance and inspections
• Comfortable travelling across the portfolio (UK driving licence required)
• Strong admin, IT and organisational capabilities
• The ability to thrive in a fast-paced, evolving environment
⸻
What’s on offer:
• £28,000–£30,000 base salary (depending on experience)
• Private healthcare, enhanced pension, and life assurance
• 25 days leave + bank holidays, birthday off, and home-move leave
• Extensive support for training, development, and wellness
• Mileage and travel expense reimbursement
• A dynamic role with real regional impact and internal growth potential
⸻
If you’d like to learn more or explore the next step in your property career, get in touch at
Katie@OnePropertyRecruitment.co.uk
07851 726847
⸻
One Property Recruitment are specialists across the real estate landscape including Build to Rent, block management, PBSA, and commercial sectors. We pride ourselves on connecting passionate professionals with future-forward companies that value culture as much as competence.
Please note: Due to a high volume of applications, if you haven’t heard back within 5 working days, you may assume your application has not been successful at this time.
£28,000–£30,000 per annum + Car Allowance | Full-Time, Permanent | 8AM–6PM Shifts | 5 out of 7 Days
One Property Recruitment are exclusively partnered with a standout player in the residential property space to appoint a Resident Services Manager across a growing Midlands portfolio. This is a hands-on, customer-focused role that blends operational leadership with resident engagement, community activation, and compliance oversight. Based in Derby but required to travel across the Midlands – it offers real autonomy and variety for someone passionate about raising service standards and bringing communities to life.
You’ll work closely with a Resident Services Assistant, taking ownership of both day-to-day operations and the bigger picture—everything from service performance, resident acquisition, mobilisation of new assets, to maintaining brand and building standards.
⸻
Key Responsibilities
• Lead and support property viewings to drive occupancy across the portfolio
• Conduct regular building checks, uphold H&S and brand standards
• Liaise with FM and helpdesk teams to manage maintenance and inspections
• Coordinate community engagement initiatives and local events
• Assist with mobilising new developments and preparing units for handover
• Champion leasing walk standards and support the delivery of open days
• Provide key-holder oversight and oversee compliance activities
• Be a trusted, responsive point of contact for residents and colleagues
• Support central teams and lend regional cover when needed
⸻
We’re keen to speak with individuals who bring:
• Experience in residential property, BTR, PBSA, hospitality, or serviced accommodation
• A service-first approach with strong resident relationship-building skills
• High attention to detail and a track record in compliance and inspections
• Comfortable travelling across the portfolio (UK driving licence required)
• Strong admin, IT and organisational capabilities
• The ability to thrive in a fast-paced, evolving environment
⸻
What’s on offer:
• £28,000–£30,000 base salary (depending on experience)
• Private healthcare, enhanced pension, and life assurance
• 25 days leave + bank holidays, birthday off, and home-move leave
• Extensive support for training, development, and wellness
• Mileage and travel expense reimbursement
• A dynamic role with real regional impact and internal growth potential
⸻
If you’d like to learn more or explore the next step in your property career, get in touch at
Katie@OnePropertyRecruitment.co.uk
07851 726847
⸻
One Property Recruitment are specialists across the real estate landscape including Build to Rent, block management, PBSA, and commercial sectors. We pride ourselves on connecting passionate professionals with future-forward companies that value culture as much as competence.
Please note: Due to a high volume of applications, if you haven’t heard back within 5 working days, you may assume your application has not been successful at this time.