Welcome & Service Assistant
| Posting date: | 07 July 2025 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 20 July 2025 |
| Location: | Fountains Abbey, Fountains, Ripon, HG4 3DY |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC165215 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Duration: Fixed Term contract until 28th February 2026
Hours: Average of 15 hours a week. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
The working pattern would be starting at 9.30am and finishing at 5.30pm, to include one weekend day and bank holiday working, with a slightly shorter shift in Winter and an occasional evening shift in October.
Interview dates: Thursday 24th and Friday 25th July 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Joining our friendly Welcome Team, you’ll be playing a key role in the visitor experience at Fountains Abbey. We are a leading destination within the National Trust and welcome 450,000 visitors each year.
This location is in a rural area near Ripon, so please think about how you would get here for work, before applying for the job.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information.
Your role is to make sure our visitors have the best day they can. This includes working with our till systems (for which you will be given full training) and feeling at ease in a fast-paced, public-facing environment.
Our team are also key in providing equal access to the estate and are responsible for issuing mobility vehicles to visitors. It is a large estate, so it is important to feel comfortable being out and about in the grounds, moving between our three admission points.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Salary: £12.75 per hour
Duration: Fixed Term contract until 28th February 2026
Hours: Average of 15 hours a week. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
The working pattern would be starting at 9.30am and finishing at 5.30pm, to include one weekend day and bank holiday working, with a slightly shorter shift in Winter and an occasional evening shift in October.
Interview dates: Thursday 24th and Friday 25th July 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Joining our friendly Welcome Team, you’ll be playing a key role in the visitor experience at Fountains Abbey. We are a leading destination within the National Trust and welcome 450,000 visitors each year.
This location is in a rural area near Ripon, so please think about how you would get here for work, before applying for the job.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information.
Your role is to make sure our visitors have the best day they can. This includes working with our till systems (for which you will be given full training) and feeling at ease in a fast-paced, public-facing environment.
Our team are also key in providing equal access to the estate and are responsible for issuing mobility vehicles to visitors. It is a large estate, so it is important to feel comfortable being out and about in the grounds, moving between our three admission points.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places