Customer Service Supervisor
| Posting date: | 05 July 2025 |
|---|---|
| Salary: | £38,800 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 04 August 2025 |
| Location: | HP2 5NX |
| Remote working: | On-site only |
| Company: | MMA International Limited |
| Job type: | Permanent |
| Job reference: | MMA-2 |
Summary
Key Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives. 4. Handle escalated customer inquiries and complaints,
resolving issues promptly and effectively. 5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain a positive and professional work
environment, fostering teamwork and collaboration among team members. 8. Create and maintain documentation of customer service processes, procedures, and best practices.
resolving issues promptly and effectively. 5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain a positive and professional work
environment, fostering teamwork and collaboration among team members. 8. Create and maintain documentation of customer service processes, procedures, and best practices.