Customer Service Representative
| Posting date: | 04 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Ellesmere Port, North West, CH65 4EY |
| Company: | Millbank Holdings Ltd |
| Job type: | Permanent |
| Job reference: | 57174797 |
Summary
Would you like to work with a highly reputable company in the Speciality Chemicals industry?
Do you want to join a close-knit team, being at the forefront of Customer interactions?
Would you want to be part of a business that highly values career development and growth?
If this role sounds of interest, then click apply to discuss this further!
The Opportunity
Due to Project Expansion an exciting opportunity as become available for a proven Customer Service Representative to join a well-established Chemical Manufacturing business. As Customer Service Representative you will be the first point of contact for customers, ensuring all interactions give a positive perception of the business.
Your duties and responsibilities will be
- Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
- Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
- Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
- Books final dates for orders and maintains system dates, keeping all orders current and accurate
- Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
- Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
- Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints within 2 months.
- System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
You will have the following qualifications & experience:
- Highly customer focused
- Excellent communication skills (Both verbal and written)
- Ability to manage time efficiently and prioritise well
- Knowledge of Excel, Word, PowerPoint and Outlook
- Experience with export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
- Knowledge of Export orders
- Previous experience within a Supply Chain environment
- Team Player
- Great attention to detail
It’s great if you also have the following
- Experience with SAP
- Fluent in English and Spanish, French, Italian
Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.
Millbank operates as both an Employment Agency and an Employment Business.
Millbank Holdings Ltd is an equal opportunities employer and respects diversity.
We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’.
Millbank operates as an Employment Agency and Business.
Do you want to join a close-knit team, being at the forefront of Customer interactions?
Would you want to be part of a business that highly values career development and growth?
If this role sounds of interest, then click apply to discuss this further!
The Opportunity
Due to Project Expansion an exciting opportunity as become available for a proven Customer Service Representative to join a well-established Chemical Manufacturing business. As Customer Service Representative you will be the first point of contact for customers, ensuring all interactions give a positive perception of the business.
Your duties and responsibilities will be
- Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
- Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
- Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
- Books final dates for orders and maintains system dates, keeping all orders current and accurate
- Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
- Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
- Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints within 2 months.
- System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
You will have the following qualifications & experience:
- Highly customer focused
- Excellent communication skills (Both verbal and written)
- Ability to manage time efficiently and prioritise well
- Knowledge of Excel, Word, PowerPoint and Outlook
- Experience with export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
- Knowledge of Export orders
- Previous experience within a Supply Chain environment
- Team Player
- Great attention to detail
It’s great if you also have the following
- Experience with SAP
- Fluent in English and Spanish, French, Italian
Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.
Millbank operates as both an Employment Agency and an Employment Business.
Millbank Holdings Ltd is an equal opportunities employer and respects diversity.
We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’.
Millbank operates as an Employment Agency and Business.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.