ICT Apprenticeship
| Posting date: | 05 July 2025 |
|---|---|
| Salary: | £7.74 per hour |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Macclesfield, Cheshire, SK11 6QJ |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 272178 |
Summary
Learning to provide first line support for all IT users across the business using our helpdesk system.
Learning to use, configure and maintain key IT systems such as Active Directory, Microsoft 365, Microsoft Azure, Microsoft Intune & Barracuda.
Learning to setup, configure & maintain a range of IT equipment including laptops, tablets & smart phones. This will also include training and guiding staff across the business on how to use these equipment.
Learning a basic understanding of the network & server infrastructure and how to performance key maintenance on them.
Learning a basic understanding of VMWare & Citrix, learning to provide IT users with support on common issues on these systems. Also learning to perform foundation level maintenance and support on our virtual servers.
Helping to maintain our key IT databases, such as our Asset Register, to ensure truthful and accurate data.
Work with the different members and teams within the IT department to understand how they all work together to provide IT support across the business.
Work with other departments across the business to gain an understanding of their day to day working processes and to learn what key IT challenges they face.
Training
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness TrainingFor each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
Maths and English at GCSE (or equivalent) (grade C/level 4)
GCSE IT / Computer Science (Desirable)
BTEC/A Level in IT/Computer Science or equivalent qualification (Desirable)
Skills required
Possess good communication skills and be a strong team player. A commitment to our Company values.
Prospects
Possible full-time permanent position on successful completion of apprenticeship.
Qualification / Standard : ST0973 Information communications technician
Duration 18 months