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Assistant Housing Officer
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28229-29715 per annum |
| Hours: | Full time |
| Closing date: | 13 July 2025 |
| Location: | Dundee, DD2 3WN |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 225251-43500607 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Assistant Housing Officer
Dundee
£28,229
- £29,715 per year (pro rata)
37.5 hours per week
Temporary and Permanent positions available
We have an opportunity for an Assistant Housing Officer to join our team, based in Dundee. The main purpose of this role is to support the delivery of a high quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.
The role of Assistant Housing Officer will include:
- Processing housing applications and shortlisting
- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants, responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies, residents and staff regarding tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Processing all admin functions
Skills and experiences:
- Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area
- Experience working in social housing management
- Recent experience within a customer service environment or administrative position
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office
- Outlook, Word, Excel and Teams
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance) pro rata
Closing Date: 13 July 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Assistant Housing Officer
Dundee
£28,229
- £29,715 per year (pro rata)
37.5 hours per week
Temporary and Permanent positions available
We have an opportunity for an Assistant Housing Officer to join our team, based in Dundee. The main purpose of this role is to support the delivery of a high quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.
The role of Assistant Housing Officer will include:
- Processing housing applications and shortlisting
- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants, responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies, residents and staff regarding tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Processing all admin functions
Skills and experiences:
- Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area
- Experience working in social housing management
- Recent experience within a customer service environment or administrative position
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office
- Outlook, Word, Excel and Teams
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance) pro rata
Closing Date: 13 July 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.