Admin Team Leader
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £30,000 to £32,000 per year |
| Additional salary information: | Depending on experience |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Glasgow, Glasgow, g2 6hq |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Search Consultancy LTD |
| Job type: | Permanent |
| Job reference: | Req/667835_1751633473 |
Summary
Location: Glasgow City Centre
Salary: £30,000 - £32,000 per annum
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working 2 days in the office after training)
We are seeking an experienced and motivated Admin Team Leader to join our clients back office team on a fixed-term basis until December 2025. This is a key leadership role, responsible for ensuring a reliable and professional administrative service is delivered to clients, investment managers, advisers, and product providers.
As the Admin Team Leader, you will oversee the day-to-day operations of the Central Team, managing on boarding and servicing processes with a focus on operational excellence, team performance, and continuous improvement.
Key Responsibilities:-
Lead, develop, and motivate a high-performing admin team, fostering a positive and accountable team culture.
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Ensure all onboarding and servicing processes are consistently executed to the highest standards, supporting a seamless client experience.
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Produce and analyse management information (MI), including SLA performance, key performance indicators (KPIs), and key risk indicators (KRIs), for relevant internal committees and stakeholders.
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Monitor service delivery against agreed SLAs and performance standards, addressing inefficiencies and driving service improvements.
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Collaborate across departments, influencing timelines and managing expectations to support business goals.
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Drive continuous improvement initiatives that enhance operational efficiency and customer/user experience (CX/UX).
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Ensure operational resilience within the team and adherence to all relevant business continuity and compliance policies.
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Proven experience in leading administrative or operational teams in a professional services or financial environment.
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Strong people management and coaching skills, with a track record of developing high-performing teams.
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Excellent organisational and analytical skills, with the ability to interpret data and implement performance improvements.
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Confident communicator, comfortable negotiating and influencing across different levels of the business.
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A proactive approach to problem-solving, with a continuous improvement mindset.
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Knowledge of operational resilience and business continuity best practices is desirable.
If you're a confident team leader with a passion for delivering high-quality service within an admin function, then please apply now or email me on alice.barr@search.co.uk
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.