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Customer Engagement Specialist - Community
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £28,540 to £33,443 per year |
| Hours: | Full time |
| Closing date: | 24 July 2025 |
| Location: | Clifton, Nottingham |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Nottingham Community Housing Association |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: £28,540.00 - £33,443 per annum
Location: Clifton
Hours: 35
Closing Date: 24/07/2025 23:59
Do you have experience engaging with diverse communities and a passion for customer involvement? Are you a creative and organised individual with excellent people skills? Take a look at this part time Customer Engagement Specialist role, as it may be the role for you.
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as the 41st UK’s Best Workplace™ by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
The Role
Your exciting new role will be to instigate and follow-up on conversations with our customers - allowing us to design our services and homes with their views and feedback at the heart. You'll work directly with our customers in our communities, hosting small and large events, knocking on doors - working alongside colleagues from all parts of the business. We want to build a community of customers who are ready to offer their opinions and thoughts, either on an informal or formal basis, and we'll need you to use your excellent people skills to help us do this. You'll need to be organised, creative, and full of new ideas to help us maximise engagement opportunities.
Your main duties include but are not limited to:
Creating a programme of informal events/activities and opportunities for customers to engage with other customers and colleagues.
Facilitating and organising events to support business and customer need.
Developing and delivering a broad engagement offer to both support the business and the customer, whilst supporting the development and wellbeing of customers.
Leading and organising specific consultations and events based on business priorities.
Utilising GIS mapping systems to understand trends and feelings of customers based on their community, and developing engagement opportunities based upon these.
Building and developing a 'community of customers' who are engaged and interested in improving our services.
Collating customer insight captured from community-based involvement activity and presenting to relevant customer panel(s).
Collaborating with Communications and Engagement colleagues to increase diversity and engagement in both formal and informal involvement activity.
Supporting the work of frontline teams in campaigns on specific issues affecting customers, such as Universal Credit, domestic abuse, financial exclusion, and social isolation.
Please refer to the role profile for more information.
“The best thing about NCHA are the people you are working with, they are all really friendly and passionate about supporting people in our communities. It is great to see the work you do being put to use to help people live better lives.” – Current colleague
What we are looking for
We're looking for a self-motivated, outgoing and enthusiastic person, with knowledge of current social housing issues, including customer involvement best practice and consultation methods. You should also have knowledge of the Regulatory Standards for Registered Providers, including the Tenant Involvement and Empowerment Standard, and the requirements of NCHA’s Tenant Participatory Advice Service (TPAS) accreditation. Demonstrable experience of delivering successful customer-focused services and working to targets in a performance-focused environment is essential for this role. You will have the ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity, and customer care. Experience in events planning on various scales and demonstrable high levels of numeracy, IT, and literacy skills are also required.
This could be the perfect role for you if you’re someone who:
Has an understanding of the needs of people from diverse social, cultural, and racial backgrounds.
Demonstrates putting the customer at the centre of your work.
Tries to do the right thing and acts with honesty and integrity.
Looks for continual improvement in the customer experience and improved and efficient NCHA business processes.
Qualifications: Qualified to Charted Institute of Housing Level 3 or relevant equivalent qualification or be committed to undertaking ongoing professional development commensurate with the role.
Other role requirements: A valid driving licence and access to a vehicle, Ability to attend out of hours meetings and work some unsocial hours. Take personal responsibility for keeping up to date with current legislation and best practice, identifying training needs in self to ensure service provision is of the highest standard.
Interview date: 31 July 2025
Working Hours
Monday to Friday, 9.00am – 5.00pm. Hybrid working is available for this position, with 3 days per week working from the office and 2 days per week working from home (once fully trained). Our Head Office is based in Clifton.
We look forward to receiving your application!
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Generous annual
leave
Free healthcare
cash plan
Company social
events
Enhanced maternity, paternity and adoption leave and pay
Free training and development
Access to cycle to work and discounted bus pass schemes
Location: Clifton
Hours: 35
Closing Date: 24/07/2025 23:59
Do you have experience engaging with diverse communities and a passion for customer involvement? Are you a creative and organised individual with excellent people skills? Take a look at this part time Customer Engagement Specialist role, as it may be the role for you.
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as the 41st UK’s Best Workplace™ by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
The Role
Your exciting new role will be to instigate and follow-up on conversations with our customers - allowing us to design our services and homes with their views and feedback at the heart. You'll work directly with our customers in our communities, hosting small and large events, knocking on doors - working alongside colleagues from all parts of the business. We want to build a community of customers who are ready to offer their opinions and thoughts, either on an informal or formal basis, and we'll need you to use your excellent people skills to help us do this. You'll need to be organised, creative, and full of new ideas to help us maximise engagement opportunities.
Your main duties include but are not limited to:
Creating a programme of informal events/activities and opportunities for customers to engage with other customers and colleagues.
Facilitating and organising events to support business and customer need.
Developing and delivering a broad engagement offer to both support the business and the customer, whilst supporting the development and wellbeing of customers.
Leading and organising specific consultations and events based on business priorities.
Utilising GIS mapping systems to understand trends and feelings of customers based on their community, and developing engagement opportunities based upon these.
Building and developing a 'community of customers' who are engaged and interested in improving our services.
Collating customer insight captured from community-based involvement activity and presenting to relevant customer panel(s).
Collaborating with Communications and Engagement colleagues to increase diversity and engagement in both formal and informal involvement activity.
Supporting the work of frontline teams in campaigns on specific issues affecting customers, such as Universal Credit, domestic abuse, financial exclusion, and social isolation.
Please refer to the role profile for more information.
“The best thing about NCHA are the people you are working with, they are all really friendly and passionate about supporting people in our communities. It is great to see the work you do being put to use to help people live better lives.” – Current colleague
What we are looking for
We're looking for a self-motivated, outgoing and enthusiastic person, with knowledge of current social housing issues, including customer involvement best practice and consultation methods. You should also have knowledge of the Regulatory Standards for Registered Providers, including the Tenant Involvement and Empowerment Standard, and the requirements of NCHA’s Tenant Participatory Advice Service (TPAS) accreditation. Demonstrable experience of delivering successful customer-focused services and working to targets in a performance-focused environment is essential for this role. You will have the ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity, and customer care. Experience in events planning on various scales and demonstrable high levels of numeracy, IT, and literacy skills are also required.
This could be the perfect role for you if you’re someone who:
Has an understanding of the needs of people from diverse social, cultural, and racial backgrounds.
Demonstrates putting the customer at the centre of your work.
Tries to do the right thing and acts with honesty and integrity.
Looks for continual improvement in the customer experience and improved and efficient NCHA business processes.
Qualifications: Qualified to Charted Institute of Housing Level 3 or relevant equivalent qualification or be committed to undertaking ongoing professional development commensurate with the role.
Other role requirements: A valid driving licence and access to a vehicle, Ability to attend out of hours meetings and work some unsocial hours. Take personal responsibility for keeping up to date with current legislation and best practice, identifying training needs in self to ensure service provision is of the highest standard.
Interview date: 31 July 2025
Working Hours
Monday to Friday, 9.00am – 5.00pm. Hybrid working is available for this position, with 3 days per week working from the office and 2 days per week working from home (once fully trained). Our Head Office is based in Clifton.
We look forward to receiving your application!
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Generous annual
leave
Free healthcare
cash plan
Company social
events
Enhanced maternity, paternity and adoption leave and pay
Free training and development
Access to cycle to work and discounted bus pass schemes
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.