Matchday Receptionist
| Posting date: | 04 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | The Den, John Berylson Way, London, SE16 3LN |
| Remote working: | On-site only |
| Company: | Millwall Football Club |
| Job type: | Contract |
| Job reference: |
Summary
Salary: National Minimum Wage
Location: The Den, John Berylson Way, London, SE16 3LN
Hours of work: Matchdays and Event Days
About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
As a matchday receptionist at The Den, you will be the first point of contact for all hospitality guests, club officials and club guests on Millwall FC Matchdays. Working with the wider front of house team to ensure the smooth delivery of matchday experiences at The Den.
You will play a key role in upholding the values of Millwall FC with your level of professionalism, communication skills and warmth as you welcome guests to The Den.
A key part of this role will involve you checking customers into their hospitality packages and directing sponsors and club officials to their specific packages.
Key Responsibilities:
The role includes, but is not limited to:
· Welcoming all guests to The Den with a warm, professional and helpful manner.
· Provide accurate information and assistance to guests, clients and colleagues, ensuring a high-quality front of house experience.
· Greeting guests and welcoming them into their dedicated hospitality package.
· Creating a good repour with repeat supporters including season ticket holders and sponsors.
· Being the first point of contact for hospitality customers ensuring that their entire entry into the stadium is seamless.
· Ensuring the front of house areas are ready to welcome hospitality customers, club guests and officials.
· Liaising with club staff and agency staff to translate important information.
· Work as part of the wider front of house receptionist team.
· Support matchday and event operations as required, including corporate hospitality coordination and guest management.
Essential Requirements / Qualifications:
· Be a natural people person, with a positive, friendly and approachable attitude.
· The ability to multitask and remain calm in a fast passed working environment.
· To be well organised with great time-management skills.
· To be comfortable directing supporters, hospitality guests, agency staff in navigating the venue.
Desired Requirements / Qualifications:
· Prior experience in a reception, customer service or front of house role.
· Have a passion for live sporting events and guest experiences.
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 18th July 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Location: The Den, John Berylson Way, London, SE16 3LN
Hours of work: Matchdays and Event Days
About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.
Role Overview:
As a matchday receptionist at The Den, you will be the first point of contact for all hospitality guests, club officials and club guests on Millwall FC Matchdays. Working with the wider front of house team to ensure the smooth delivery of matchday experiences at The Den.
You will play a key role in upholding the values of Millwall FC with your level of professionalism, communication skills and warmth as you welcome guests to The Den.
A key part of this role will involve you checking customers into their hospitality packages and directing sponsors and club officials to their specific packages.
Key Responsibilities:
The role includes, but is not limited to:
· Welcoming all guests to The Den with a warm, professional and helpful manner.
· Provide accurate information and assistance to guests, clients and colleagues, ensuring a high-quality front of house experience.
· Greeting guests and welcoming them into their dedicated hospitality package.
· Creating a good repour with repeat supporters including season ticket holders and sponsors.
· Being the first point of contact for hospitality customers ensuring that their entire entry into the stadium is seamless.
· Ensuring the front of house areas are ready to welcome hospitality customers, club guests and officials.
· Liaising with club staff and agency staff to translate important information.
· Work as part of the wider front of house receptionist team.
· Support matchday and event operations as required, including corporate hospitality coordination and guest management.
Essential Requirements / Qualifications:
· Be a natural people person, with a positive, friendly and approachable attitude.
· The ability to multitask and remain calm in a fast passed working environment.
· To be well organised with great time-management skills.
· To be comfortable directing supporters, hospitality guests, agency staff in navigating the venue.
Desired Requirements / Qualifications:
· Prior experience in a reception, customer service or front of house role.
· Have a passion for live sporting events and guest experiences.
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 18th July 2025
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.