Outpatient Failsafe Supervisor | Imperial College Healthcare NHS Trust
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,944 - £34,937 pa inclusive |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | London, NW1 5QH |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Contract |
| Job reference: | 7319489/290-SCCS-1958 |
Summary
Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
• To maintain effective communication channels with all members of the multi-disciplinary team.
• To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
• To be responsible for liaising with patients, clerical staff, GP’s and clinicians to respond to any day-to-day queries regarding hospital outpatient appointments escalating issues as necessary to managers.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
This advert closes on Sunday 20 Jul 2025