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Home Visiting Caseworker
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £25,848 to £27,438 per year |
| Additional salary information: | This is FTE, salary will be pro rata |
| Hours: | Part time |
| Closing date: | 24 July 2025 |
| Location: | Oxfordshire, South East England |
| Remote working: | On-site only |
| Company: | Citizens Advice West Oxfordshire |
| Job type: | Permanent |
| Job reference: |
Summary
A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice. This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.
Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.
Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.
The role is office based and any additional travel above home to work can be claimed at £0.45 per mile. Office location to be agreed.
Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.
Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.
The role is office based and any additional travel above home to work can be claimed at £0.45 per mile. Office location to be agreed.
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