Debt Case Worker
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £27,109 to £27,397 per year |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | Oxfordshire, South East England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice West Oxfordshire |
| Job type: | Permanent |
| Job reference: |
Summary
Would you like to be part of a Charity that helps local people with the issues they face?
Citizens Advice Oxfordshire is a local charity that provides the Citizens Advice service from several locations across Oxfordshire. We have more than 250 skilled volunteers who are supported by a paid team.
We are ideally looking for an experienced Debt Adviser to work on a project which is funded by the Money and Pensions Service (MaPS). This role could be home or office based, although you will be required to travel across Oxfordshire for client meetings etc, We will consider a job share for this role.
As a Debt Case Worker, you will be experienced in working with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs etc. You will be familiar with options available for clients to maximise their income. Full training will be offered to applicants who do not have this experience.
This post requires the successful applicant to undertake a Disclosure and Barring Service check prior to employment. The possession of a criminal record will not necessarily prevent an applicant from the process. All cases are considered confidentially and according to the nature of the role and information disclosed.
Citizens Advice Oxfordshire is a local charity that provides the Citizens Advice service from several locations across Oxfordshire. We have more than 250 skilled volunteers who are supported by a paid team.
We are ideally looking for an experienced Debt Adviser to work on a project which is funded by the Money and Pensions Service (MaPS). This role could be home or office based, although you will be required to travel across Oxfordshire for client meetings etc, We will consider a job share for this role.
As a Debt Case Worker, you will be experienced in working with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs etc. You will be familiar with options available for clients to maximise their income. Full training will be offered to applicants who do not have this experience.
This post requires the successful applicant to undertake a Disclosure and Barring Service check prior to employment. The possession of a criminal record will not necessarily prevent an applicant from the process. All cases are considered confidentially and according to the nature of the role and information disclosed.
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