Customer Service Representative- Contact Centre
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Glasgow, Glasgow, G2 8JX |
| Remote working: | On-site only |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH416410_1751619040 |
Summary
Customer Service Administrator -(Call Centre)
Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work
Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.
This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.
What You'll Be Doing:
- Handling customer queries via phone, email, and other channels
- Processing transactions and updating customer records accurately
- Prioritising and scheduling daily tasks to meet team deadlines
- Logging and escalating complex or unusual queries to team leads
- Supporting with general admin tasks and documentation
- Maintaining high quality standards and adhering to internal procedures
What We're Looking For:
Essential:
- Contact Centre Experience
- Excellent attention to detail
- Strong communication and interpersonal skills
- Ability to work well in a team-based, structured environment
- Customer-focused approach with a professional and positive attitude
- Solid organisation and time management skills
- Comfortable following processes and using internal systems
Brook Street NMR is acting as an Employment Business in relation to this vacancy.