Customer Service Representative
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Lytham St. Annes, Lancashire, FY8 3HW |
| Remote working: | On-site only |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH416407_1751618104 |
Summary
Location: Lytham St Annes
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work
Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Lytham St Annes.
This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.
What You'll Be Doing:-
Handling customer queries via phone, email, and other channels
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Processing transactions and updating customer records accurately
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Prioritising and scheduling daily tasks to meet team deadlines
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Logging and escalating complex or unusual queries to team leads
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Supporting with general admin tasks and documentation
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Maintaining high quality standards and adhering to internal procedures
Essential:
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Contact Centre Experience
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Excellent attention to detail
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Strong communication and interpersonal skills
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Ability to work well in a team-based, structured environment
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Customer-focused approach with a professional and positive attitude
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Solid organisation and time management skills
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Comfortable following processes and using internal systems
Brook Street NMR is acting as an Employment Business in relation to this vacancy.