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Healthy Homes Customer Liaison Officer
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | £33,000.00 per year |
| Additional salary information: | 33000 - 33000 |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | Hemel Hempstead, HP2 4XH |
| Company: | Vacancy Filler |
| Job type: | Temporary |
| Job reference: | JUL20254181 |
Summary
Healthy Homes Customer Liaison OfficerLocation:Hemel HempsteadSalary: £33,000 per annumHours: 35 hours per weekContract: Fixed Term until 31st January 2026Are you passionate about delivering excellent customer service and improving living conditions for residents?Hightown Housing Association is seeking a proactive and empathetic Healthy Homes Customer Liaison Officer to join our Asset Management team. This is a fantastic opportunity to make a real difference in the lives of our residents by supporting them through issues related to damp, mould, and disrepair.As a Healthy Homes Customer Liaison Officer, you will be the key point of contact for residents experiencing housing-related issues. You will work closely with internal teams and external partners to ensure timely, effective, and compassionate resolution of concerns, while maintaining high levels of customer satisfaction.Key responsibilities as a Healthy Homes Customer Liaison Officer:Act as the first point of contact for residents regarding damp, mould, and disrepair issues.Investigate and resolve customer enquiries, providing clear updates and solutions.Co-ordinates decant processes and arrange alternative accommodation where necessary.Maintain accurate records of all interactions and actions taken.Collaborate with internal teams and contractors to ensure a first-time fix approach.Support the administration of disrepair cases and complaints.Promote service improvements based on customer feedback.Ensure compliance with Awaab’s Law and other relevant legislation.The Ideal candidate will have:Excellent customer service and communication skills.Experience in a customer-focused environment.Ability to manage sensitive situations with empathy and professionalism.Strong organisational and IT skills.A proactive, solution-focused approach.A full UK driving licence and access to a vehicle for business use.Why Join Us?Competitive Salary: £33,000 per annum for a 35-hour week.Generous Leave: 33 days of annual leave, including Bank Holidays.Bonuses and Benefits: Monthly attendance bonus, life assurance cover (three times your annual salary), and access to discounts at high street retailers, gyms, restaurants, and cinemas.Career Development: Ongoing training opportunities to help you grow in your career.Wellbeing Support: Employee support and health & wellbeing services.Fitness Facilities: Free access to our on-site gym.About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities & Disability Confident Employer