Service Director, Health & Justice | Central and North West London NHS Foundation Trust

Posting date:	03 July 2025
Salary:	Not specified
Additional salary information:	£96,340 - £109,849 per annum inc. Inner HCAS
Hours:	Full time
Closing date:	02 August 2025
Location:	London, SW1V 2RH
Company:	CNWL NHS Foundation Trust
Job type:	Permanent
Job reference:	7324596/333-D-HJ-1823

Summary

We are looking to appoint a Service Director who is highly motivated, imaginative and business focused to lead, develop and enhance services within our Health & Justice Settings.

The post holder will work closely and be jointly accountable with the Clinical Director.

We provide for a highly diverse population and employ a very diverse workforce. Listening to the community for coproduction of services is a touchstone for the trust.

The post offers excellent opportunities for personal and professional development. A commitment to fully involve service users is an essential part of the role.

We are looking for someone who has a proven track-record in the delivery of large-scale multi-centre healthcare services. The successful candidate will embody our values of compassion, respect, empowerment and partnership, has a wealth of experience and passion for operational delivery, is a visible and approachable leader and has excellent business acumen.

If you require further details or would like to discuss this opportunity with Mark Maguire, Managing Director, please contact Mel Wilson, EA onmelanie.wilson11@nhs.netor 07734 776608.

We anticipate holding interviews on the 15th August 2025 in London.

All local and national targets such as those for mentalhealth are delivered within a safe, high quality framework



TheTrust’scorporateplanhasoperationalcontributionsandthedivisionachievescorporate objectives.



StaffdeliverhighqualityservicethatdemonstratestheTrustvaluesofCompassion, Respect, Empowerment, and Partnership.



Actively contribute to all major activities of the Trust Executive and exercise corporatedecision making and responsibilities.



Work jointly with the service Management Team to develop clinical services and makeprogress towards realising the Trust’s long-term strategy.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across sexual health, mental health, community services, addictions, and health & justice service and more whatever stage of your career you're at, there's always a place for you at CNWL.


RelationshipManagement


Positiverelationshipsexistwithinternalandexternalstakeholders. Positive relationships are evident across Divisions in the Trust.

Clear lines of accountability are outlined within the service around lead relationship management with key stakeholders e.g. CCG, local/unitary authorities, NHS England,MOJ etc.



Positive relationships and system for managing them exist with all local carer and usergroups.



Provideclinicalsupervisiontonursesintheservicewithamentalhealthbackground


2. ManagementofServices


Througheffectivemanagementofstaff,thedeliveryofhighqualityclinicalcareand services will be demonstrated within available budgets.



Allaspectsofoperationalmanagementwithintheservicearevisiblyledandthe service Senior Management Team, and external bodies receive performance reports and monitoring information to as required.




Performance is regularly monitored and remedial action is taken, as necessary, to ensurethatplansareachieved. Thecareof serviceusersandpatientswithmentalisa particular priority and the setting of objectives and the monitoring of these to meet national and local standards is a key service issue



WorkingalongsidethecontractsandfinanceteamensureallSLAsareagreedwithlocal commissioners in line with the Trust’s Standing Financial Instructions.



The Service Director will ensure their services are managed with agreed performance standards,theseareachievedincludingthedeliveryofefficiencyandcostimprovement plans as required.



TheServiceDirectorwillleadservicechangesandimprovements ensuringeffective input and resources are available.


3. StrategicandServicePlanning


Through jointlyworking withtheDivisionandtheservice SeniorManagementTeam,the Service Director will ensure:



Strategicandannualplansfortheservicearedevelopedandcontributetothe development of the Trust’s strategic and annual plan.



Annualobjectivesfortheserviceareagreed,whichsupporttheachievementofthe service’s plans.



A strategy for improvement of services within the service is agreed, which incorporates Trust initiatives including all aspects of clinical governance and the focus on the patient.



To prepare robust full business cases to develop or sustain quality services in line with the strategic direction of the Trust.



Contractsarereviewedandnegotiatedonanannualbasisaspartof3yearplan.


4. CorporateandClinicalGovernance


Operational management is integrated with the clinical governance agenda through participation in Clinical Governance committees and the service’s Senior ManagementTeam.



TheserviceiscompliantwithnationalrequirementsincludingCQC,MOJ,NHSandLA.



Standing Orders and Standing Financial Instructions are complied with and the highest standards in corporate governance and probity are maintained.



5. PerformanceManagement


A culture of performance management and appraisal is evident as both a responsibility and a right for management and staff within the areas managed.



Robust internal performance management systems are in place enabling the Trust to adhere to plans, standards and targets.



Appropriate managementcapacityatall levelsoperates withinanorganisational structure, which delivers responsive, safe and reliable patient services.



Collaborative partnerships exist with stakeholder organisations to optimise the performance and development of the Trust’s services.



There is demonstrable evidence of multi disciplinary engagement in decision making withinthedivisionandalldisciplinesareclearonperformancestandardsandexpectations of their role in the delivery of high quality services.


6. HumanResourceManagement


The highest quality of staff management is provided in all areas of responsibility through working with the Human Resources department.



Effective staff communication and involvement systems are displayed within the overall framework of the Trust’s Employment Policies and Procedures, issues arising from the Annual Staff Survey are proactively and effectively addressed.



All staff are developed as a key organisational and management responsibility with the strategic requirements of current national initiatives pursued.


7. DevelopmentoftheCulturewithintheservice


The culture within the service and that of the Trust is active staff engagement and devolved decision at the point closest to patient care.



Clearperformancemanagementandaccountabilitydowntofrontlinestaffisevident.


8. PersonalDevelopment


Personal development objectives are agreed and reviewed annually with Divisional Managing Director



ContinuingprofessionaldevelopmentisundertakenasagreedwiththeDivisional Managing Director


This advert closes on Thursday 17 Jul 2025

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.