Quality Assurance Coordinator - Reactive Lead
| Posting date: | 03 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 August 2025 |
| Location: | OX4 2QP |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78064 |
Summary
Job title: Quality Assurance Coordinator - Reactive Lead
Job title: Quality Assurance Coordinator - Reactive Lead
Location: BMW - Oxford - Cowley
Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!
Key responsibilities will include:
-Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
-Required to fulfil operational KPI's as indicated on the SLA scorecard
-Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
-Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA's are met
-Record and keep logs of remedial work and trends
-Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client
-Route cause analysis of day to day issue for continuous improvement of processes and data
-Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
-Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works
-Report/escalate to Management regarding all Reactive works in jeopardy
-To attend/host Operational ticket management review calls/meetings
-To carryout duties to comply with account compliance/auditing requirements
Skills & Behaviours:
-Excellent communication / customer services
-Microsoft Office skills
-Ideal to have basic knowledge/understanding of using a CAFM system
-Ability to solve problems positively
-Proactive and solutions driven
-Team player and accountable
#MISCM
Job title: Quality Assurance Coordinator - Reactive Lead
Location: BMW - Oxford - Cowley
Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!
Key responsibilities will include:
-Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
-Required to fulfil operational KPI's as indicated on the SLA scorecard
-Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
-Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA's are met
-Record and keep logs of remedial work and trends
-Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client
-Route cause analysis of day to day issue for continuous improvement of processes and data
-Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
-Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works
-Report/escalate to Management regarding all Reactive works in jeopardy
-To attend/host Operational ticket management review calls/meetings
-To carryout duties to comply with account compliance/auditing requirements
Skills & Behaviours:
-Excellent communication / customer services
-Microsoft Office skills
-Ideal to have basic knowledge/understanding of using a CAFM system
-Ability to solve problems positively
-Proactive and solutions driven
-Team player and accountable
#MISCM