Business Application Manager
| Posting date: | 03 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Kings Hill, West Malling |
| Remote working: | Fully remote |
| Company: | Cloud21 Ltd |
| Job type: | Permanent |
| Job reference: | BA06 |
Summary
Job title: Business Application Manager
Contract type: Permanent (full-time)
Hours: 37.5 hours per week
Salary: £47,113 to £55,837 per annum (DOE)
Perks & Benefits
One of the many ways we thank you for sharing your talent with us is with our benefits package. We have carefully designed it for wherever you are in your life and career. Some of what we offer:
• Remote– this is a remote role mainly based from home, with travel to the head office and other locations as required to fulfill job responsibilities. Travel is expected to be up to 25%.
• Prepare for retirement – we match employee pension contributions up to 6% based on length of service and offer a salary sacrifice option.
• Health and wellbeing – company sick pay, and comprehensive options for health, dental and vision coverage, access to an employee assistance programme, internal wellbeing champions to promote and support health and wellbeing, and life assurance.
• Enhanced annual leave – 25 days FTE increasing to 30 FTE based on length of service, plus the flexibility to buy or sell.
• Enhanced family leave - maternity leave – 13 weeks full pay/13 weeks half pay, and paternity leave – 2 weeks full pay.
• Giving Something Back – We offer a volunteering day (pro-rated based on working hours) and access to a volunteering platform, enabling you to get involved in community support initiatives.
Find out more here: Transforming Healthcare Together (cloud21.net)
How you will contribute
The Business Applications Manager has responsibility for the day-to-day functioning, security, ongoing enhancement and adoption of Cloud21’s Business Applications including the CRM (Salesforce), Professional Services Automation software (Kantata and Workday). You work with end users and stakeholders through various phases of the system development life cycle to ensure the well-being of the Business Applications including software upgrades, change requests, requirements definition and ongoing system optimisation. You ensure the systems are continually adapting with the business and providing useful analytics data to help drive understanding and growth of our operations.
In this role, you are recognised as skilled and proficient in your discipline, conducting complex work and contributing to measurable team and organisational objectives. You work with minimal supervision and scope for independent judgement, assisting less experienced team members as needed.
Success criteria
• Demonstrate “owning” their work and seeing it through to the finish line.
• Are highly autonomous and self-directed.
• Work independently and can create and manage workplans individually.
• Have a collaborative, roll-up-your-sleeves mindset – leading by example with excellent communication, organisational and interpersonal skills.
• Are critical thinkers & detail oriented.
• Possess strong analytical and problem-solving skills.
• Are solution-oriented, able to see problems from others’ perspectives.
Life at Cloud21
We are a values-driven company, and our values are the intrinsic drivers for every decision we make. They inspire our interactions with each other and with the health and care organisations we work with, as they care for their communities.
Our values:
• Respect Every Person
• Act with Integrity
• Strive for Better
• Embrace Change
• Deliver as a Team
At Cloud21, we also actively encourage our people to learn and develop, and we support them throughout their career path development with us.
We are Transforming Healthcare Together
We are Cloud21, the digital healthcare consulting and services company delivering integrated solutions that help health and care organisations transform healthcare.
We are here to make a difference and what unites us is our belief that technology can connect us to better outcomes and inspire a brighter future for all. Our team is driven by a passion for healthcare, a commitment to excellence, and a shared vision of a healthier future. We believe healthcare should be accessible, efficient, and integrated. We believe in delivering solutions that help our clients improve the lives of those they serve.
Cloud21 is part of Tegria, a global healthcare consulting services company. Our combined team of more than 1,500 professionals brings unmatched healthcare experience and deep technology expertise to drive meaningful change for 650+ clients served across North America and Europe.
How to apply
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can effectively manage interest. Therefore, if you are interested in joining us at Cloud21, please do not hesitate to apply. If you need any adjustments to our recruitment process, or if there is anything we can do to make the experience more comfortable for you, please let us know.
We are committed to building a diverse and inclusive workforce where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, or any other characteristic. If you require any reasonable adjustments during the recruitment process, please let us know or, if you have any questions about how your experience and qualifications align with the role before applying, feel free to get in touch with us (recruitment@cloud21.net).
Contract type: Permanent (full-time)
Hours: 37.5 hours per week
Salary: £47,113 to £55,837 per annum (DOE)
Perks & Benefits
One of the many ways we thank you for sharing your talent with us is with our benefits package. We have carefully designed it for wherever you are in your life and career. Some of what we offer:
• Remote– this is a remote role mainly based from home, with travel to the head office and other locations as required to fulfill job responsibilities. Travel is expected to be up to 25%.
• Prepare for retirement – we match employee pension contributions up to 6% based on length of service and offer a salary sacrifice option.
• Health and wellbeing – company sick pay, and comprehensive options for health, dental and vision coverage, access to an employee assistance programme, internal wellbeing champions to promote and support health and wellbeing, and life assurance.
• Enhanced annual leave – 25 days FTE increasing to 30 FTE based on length of service, plus the flexibility to buy or sell.
• Enhanced family leave - maternity leave – 13 weeks full pay/13 weeks half pay, and paternity leave – 2 weeks full pay.
• Giving Something Back – We offer a volunteering day (pro-rated based on working hours) and access to a volunteering platform, enabling you to get involved in community support initiatives.
Find out more here: Transforming Healthcare Together (cloud21.net)
How you will contribute
The Business Applications Manager has responsibility for the day-to-day functioning, security, ongoing enhancement and adoption of Cloud21’s Business Applications including the CRM (Salesforce), Professional Services Automation software (Kantata and Workday). You work with end users and stakeholders through various phases of the system development life cycle to ensure the well-being of the Business Applications including software upgrades, change requests, requirements definition and ongoing system optimisation. You ensure the systems are continually adapting with the business and providing useful analytics data to help drive understanding and growth of our operations.
In this role, you are recognised as skilled and proficient in your discipline, conducting complex work and contributing to measurable team and organisational objectives. You work with minimal supervision and scope for independent judgement, assisting less experienced team members as needed.
Success criteria
• Demonstrate “owning” their work and seeing it through to the finish line.
• Are highly autonomous and self-directed.
• Work independently and can create and manage workplans individually.
• Have a collaborative, roll-up-your-sleeves mindset – leading by example with excellent communication, organisational and interpersonal skills.
• Are critical thinkers & detail oriented.
• Possess strong analytical and problem-solving skills.
• Are solution-oriented, able to see problems from others’ perspectives.
Life at Cloud21
We are a values-driven company, and our values are the intrinsic drivers for every decision we make. They inspire our interactions with each other and with the health and care organisations we work with, as they care for their communities.
Our values:
• Respect Every Person
• Act with Integrity
• Strive for Better
• Embrace Change
• Deliver as a Team
At Cloud21, we also actively encourage our people to learn and develop, and we support them throughout their career path development with us.
We are Transforming Healthcare Together
We are Cloud21, the digital healthcare consulting and services company delivering integrated solutions that help health and care organisations transform healthcare.
We are here to make a difference and what unites us is our belief that technology can connect us to better outcomes and inspire a brighter future for all. Our team is driven by a passion for healthcare, a commitment to excellence, and a shared vision of a healthier future. We believe healthcare should be accessible, efficient, and integrated. We believe in delivering solutions that help our clients improve the lives of those they serve.
Cloud21 is part of Tegria, a global healthcare consulting services company. Our combined team of more than 1,500 professionals brings unmatched healthcare experience and deep technology expertise to drive meaningful change for 650+ clients served across North America and Europe.
How to apply
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can effectively manage interest. Therefore, if you are interested in joining us at Cloud21, please do not hesitate to apply. If you need any adjustments to our recruitment process, or if there is anything we can do to make the experience more comfortable for you, please let us know.
We are committed to building a diverse and inclusive workforce where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, or any other characteristic. If you require any reasonable adjustments during the recruitment process, please let us know or, if you have any questions about how your experience and qualifications align with the role before applying, feel free to get in touch with us (recruitment@cloud21.net).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.