Club General Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Salary dependent on experience, up to 15% bonus payable |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Harrogate |
| Remote working: | On-site only |
| Company: | Bilton Club |
| Job type: | Permanent |
| Job reference: |
Summary
The General Manager is responsible for the effective day-to-day management of the club and its facilities, ensuring operational excellence and a high-quality member experience. In addition to overseeing club operations, the General Manager will drive business development, oversee digital presence (website and social media), and implement efficient systems and controls to support long-term sustainability and growth.
Key Responsibilities:
Leadership & Oversight:
• Provide strategic and hands-on leadership to all club operations.
• Supervise and support the Club Manager and other senior staff.
• Serve as the primary point of contact between the club's operations and the Trustees/Committee.
• Ensure operational decisions reflect club policies and long-term objectives.
Operational Management:
• Manage day-to-day operations of the club, including hospitality, facilities, events, & member services.
• Maintain compliance with all licensing, health & safety, and legal standards.
• Develop and maintain efficient operating procedures, ensuring continuous improvement.
Business Development & Growth:
• Lead initiatives to grow club membership and enhance the value proposition for existing members.
• Identify and pursue new revenue opportunities including events, partnerships, and sponsorships.
• Analyse market trends and recommend strategic growth initiatives.
Digital Strategy & Communications:
• Oversee the management and development of the club’s website and social media channels.
• Ensure digital content is current, engaging, and reflective of the club’s brand and values.
• Lead digital marketing efforts to promote events and enhance member communication.
Systems & Controls:
• Implement and oversee systems that enhance efficiency, reporting, and decision-making.
• Ensure robust stock control, procurement, and supplier management.
• Monitor internal controls across operations, finance, and compliance.
Financial Oversight:
• Collaborate with the Treasurer/Finance Officer on budget planning, monitoring, and reporting.
• Ensure cost control, responsible spending, and alignment with financial goals.
Staff & HR:
• Lead recruitment, training, and performance management for all staff.
• Cultivate a motivated, customer-focused team culture.
• Ensure HR practices comply with legal requirements and best practice.
Member Engagement & Club Culture:
• Maintain a welcoming, inclusive, and high-standard club environment.
• Actively engage with members and address feedback to improve services.
• Encourage development of new events, services, and member benefits.
________________________________________
Person Specification:
Essential:
• Minimum of 5 years proven experience in a senior management role, within hospitality.
• Strong leadership, people management, member’s club-specific customer service & comms skills.
• Knowledge of Health & Safety and licensing requirements.
• Financial literacy with experience in budgeting, forecasting, and reporting.
• Knowledge of digital marketing, website content management, and social media strategy.
• Experience implementing or overseeing systems and operational controls.
• Highly organised, self-motivated, and solutions-oriented.
Desirable:
• Familiarity with membership-based organisations or clubs.
• Understanding of CRM or club management systems.
________________________________________
Working Hours:
Flexibility required to accommodate specific operational needs.
Key Responsibilities:
Leadership & Oversight:
• Provide strategic and hands-on leadership to all club operations.
• Supervise and support the Club Manager and other senior staff.
• Serve as the primary point of contact between the club's operations and the Trustees/Committee.
• Ensure operational decisions reflect club policies and long-term objectives.
Operational Management:
• Manage day-to-day operations of the club, including hospitality, facilities, events, & member services.
• Maintain compliance with all licensing, health & safety, and legal standards.
• Develop and maintain efficient operating procedures, ensuring continuous improvement.
Business Development & Growth:
• Lead initiatives to grow club membership and enhance the value proposition for existing members.
• Identify and pursue new revenue opportunities including events, partnerships, and sponsorships.
• Analyse market trends and recommend strategic growth initiatives.
Digital Strategy & Communications:
• Oversee the management and development of the club’s website and social media channels.
• Ensure digital content is current, engaging, and reflective of the club’s brand and values.
• Lead digital marketing efforts to promote events and enhance member communication.
Systems & Controls:
• Implement and oversee systems that enhance efficiency, reporting, and decision-making.
• Ensure robust stock control, procurement, and supplier management.
• Monitor internal controls across operations, finance, and compliance.
Financial Oversight:
• Collaborate with the Treasurer/Finance Officer on budget planning, monitoring, and reporting.
• Ensure cost control, responsible spending, and alignment with financial goals.
Staff & HR:
• Lead recruitment, training, and performance management for all staff.
• Cultivate a motivated, customer-focused team culture.
• Ensure HR practices comply with legal requirements and best practice.
Member Engagement & Club Culture:
• Maintain a welcoming, inclusive, and high-standard club environment.
• Actively engage with members and address feedback to improve services.
• Encourage development of new events, services, and member benefits.
________________________________________
Person Specification:
Essential:
• Minimum of 5 years proven experience in a senior management role, within hospitality.
• Strong leadership, people management, member’s club-specific customer service & comms skills.
• Knowledge of Health & Safety and licensing requirements.
• Financial literacy with experience in budgeting, forecasting, and reporting.
• Knowledge of digital marketing, website content management, and social media strategy.
• Experience implementing or overseeing systems and operational controls.
• Highly organised, self-motivated, and solutions-oriented.
Desirable:
• Familiarity with membership-based organisations or clubs.
• Understanding of CRM or club management systems.
________________________________________
Working Hours:
Flexibility required to accommodate specific operational needs.