Care Navigation/Reception Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Southwell, NG25 0AL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2894-25-0005 |
Summary
The following are the core responsibilities of the Reception-Care Navigation Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Manage, maintain and monitor the practice appointment system b. Oversee the team to process personal, telephone and e-requests for appointments c. Ensure that incoming phone calls are answered in a timely manner, with calls transferred or dealt with appropriately d. Ensure patients are signposted to the correct service e. Manage the Initiation of contact with and responses to, requests from patients, team members and external agencies f. Ensure that relevant information is coded appropriately and correctly on SystmOne g. Oversight and management of the Practice Emails coming into the surgery, ensuring that they are dealt with by the most appropriate person within the required timeframe h. Oversight of the process of data entry of new and temporary registrations and relevant patient information as required i. Ensuring members of the team input data into patients healthcare records as necessary j. Ensure that the appropriate opening and closing procedures are followed k. Ensuring that requests for prescriptions are dealt with in line with practice policies and procedures. l. Providing all aspects of direct line management support to all members of your team m. Ensuring team members direct requests for information, i.e., SAR, insurance letters, solicitors letters and DVLA forms to the administrative team or are dealt with appropriately in line with Practice Policy n. Ensuring that all queries are managed as necessary in an efficient manner o. Audit the practice DNA (Did Not Attend) figures and communicate these to our patients online and within the building p. Calculate the monthly GP figures for usual GP and ensure that new patient registrations are allocated to the appropriate practitioner each month q. Carry out system searches as requested r. Maintain the practice Friends and Family information, publishing results online and creating a you said, we did update to communicate with patients about upcoming changes that are made as a result of their feedback. This is to be done in collaboration with the Partners and Practice Manager. s. Maintain a clean, tidy, effective working area at all times t. Monitor and maintain the reception area and notice boards u. Support all clinical staff with general tasks as requested v. Ensure all members of your team are trained as appropriate in the role and provide up to date protocols for members of the team to use and reflect upon w. Act as the Practice IT lead, ensuring all IT systems are running appropriately and maintained in line with Practice Policies x. Updating IT systems each month to ensure all systems such as laptops and computers are appropriately updated as directed by NHIS y. Manage smartcard replacement requests/issues as they happen and organise for them to be set up/repaired or replaced as necessary z. Manage additional duties as undertaken by members of your team such as smear recall procedures and carers champion responsibilities