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** £12.53 PER HOUR ** POTENTIAL FOR WORK AT HOME/HYBRID WORKING ** START DATE 28th July 2025 **
The Office of the Public Guardian (OPG) supports the Public Guardian in carrying out the legal functions of the Mental Capacity Act 2005. The Act protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and financial affairs. Within the wider strategic aims of safeguarding, improving and widening the uptake of our services OPG also maintaining a register of Powers of attorney, supervises deputies and investigates and acting where there are concerns about an attorney or deputy.
* Temporary Role initially until the end of March 2026 with weekly pay *
37 hours per week Monday to Friday £12.53 per hour
Brook Street are recruiting for 5 Administrators to join the Correspondence team within our public sector client Office of Public Guardian, starting on Wednesday 23rd July.
Mon to Fri, 9am to 5pm, with potential for more flexibility after completing 8 weeks training.
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.
Role Overview:
These roles are for the Correspondence Team, with the main duties of responding to generic emails and letters from a centralised inbox. You will be protecting, serving our vulnerable customers, dealing or signposting their queries to relevant departments, speaking with other departmental members within the OPG, so it is imperative that you have excellent English written and verbal communication skills.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.
Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.
Essential Skills:
* Excellent communication skills both written and verbal
* Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
* Ability to make informed decisions based on evidence
* Good time management and ability to prioritise tasks
Desirable Skills:
* Experience of working in a compliance environment
* Experience of working in an operational delivery area or administration role
The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format
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