Operational Support Assistant (Apprenticeship)

Posting date:	03 July 2025
Salary:	£7.55 per hour
Hours:	Full time
Closing date:	31 July 2025
Location:	Bridgwater, TA6 6AJ
Company:	GetMyFirstJob Ltd
Job type:	Apprenticeship
Job reference:	272076

Summary

Accepting / processing & amending
orders in the system
Raising discrepancy reports
Resolving issues occurring on deliveries
Answering
email and phone queries
Responds to all customer enquiries and ensure they are made aware of delivery
and collection arrangements, including any unanticipated changes via phone,
email or portal
Books incoming jobs onto
company systems and allocates them to relevant depots, raising any disputes
where identified and ensuring any follow-up action is taken
Works closely with Warehouse
and Transport colleagues and customers to identify any discrepancies in stock
movements and ensure customers are informed and updated of progress
Provide cover for the
Transport Team where required
Process customer emails and action amendments in system
Handle various mailboxes and
respond in timely manner.
Ensure all company systems
are updated accurately and on a timely basis and relevant paperwork is in place
Investigating and solving
pre and post departure customer escalations
Communicate effectively with
internal and external stakeholders, ensuring they are kept informed and
updated.
Adopt a diplomatic approach
to problem resolution and will be comfortable working in a face paced working
environment.
Dealing with transport bookings and queries










































Training
You will attend Exeter College one day a week (during term time) working towards your Level 3 Business Administrator apprenticeship.

Qualifications required


Skills required


Prospects
Role likely to progress to status of Langdons
employee.
Qualification / Standard : ST0070 Business administrator
Duration