Administrator
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25461-25461 per annum |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Cheshire, WA3 6ZH |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 303189-43496952 |
Summary
Serco Limited
AASC Birchwood
Full time, 40 hours
Salary - £25,461 per annum
Permanent
Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. We are looking for an Administrator to join our team. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.
You will be the central point of contact for the AASC contract hiring managers and all relevant and related teams both internally and externally.
Key Responsibilities
- Daily monitoring and management of relevant mailbox, processing requests as required to a high standard, providing excellent outcomes for our internal and external customers.
- Maintaining accurate and up to date reporting of new starter / leavers and role change activity.
- Maintaining relationships with all internal and external stakeholders related to role.
- Maintain the systems put in place that monitor completion and quality of My Catch Up across the contract collating data as required for the contract. MyCatch-up is our approach to performance, development and supporting wellbeing.
- Coordinate and schedule exit interviews with departing employees, ensuring confidentiality, and providing a comfortable environment for staff feedback.
- Maintain a secure storage facility designated specifically for IT equipment/staff uniform, with controlled access.
What You’ll Need
Essential:
- GCSE English and Maths (Grade C or above).
- Strong computer literacy, including Outlook and Excel.
- High attention to detail and excellent communication skills.
Desirable:
- Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
- Familiarity with offender management systems (e.g., NOMIS, DPS).
What We’re Looking For
- A team player who collaborates effectively with colleagues and external partners.
- A problem-solver who can work independently with initiative.
- Someone adaptable, resilient, and calm under pressure.
- A strong organiser with the ability to manage competing priorities.
Why Serco?
Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:
- Competitive salary and benefits.
- Ongoing training and career development opportunities.
- A supportive and inclusive working environment.
What we offer:
- Up to 6% contributory pension scheme. (max)
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Apply now to help deliver essential administrative services that support offender rehabilitation and public safety.
#aasccareers
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
AASC Birchwood
Full time, 40 hours
Salary - £25,461 per annum
Permanent
Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. We are looking for an Administrator to join our team. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.
You will be the central point of contact for the AASC contract hiring managers and all relevant and related teams both internally and externally.
Key Responsibilities
- Daily monitoring and management of relevant mailbox, processing requests as required to a high standard, providing excellent outcomes for our internal and external customers.
- Maintaining accurate and up to date reporting of new starter / leavers and role change activity.
- Maintaining relationships with all internal and external stakeholders related to role.
- Maintain the systems put in place that monitor completion and quality of My Catch Up across the contract collating data as required for the contract. MyCatch-up is our approach to performance, development and supporting wellbeing.
- Coordinate and schedule exit interviews with departing employees, ensuring confidentiality, and providing a comfortable environment for staff feedback.
- Maintain a secure storage facility designated specifically for IT equipment/staff uniform, with controlled access.
What You’ll Need
Essential:
- GCSE English and Maths (Grade C or above).
- Strong computer literacy, including Outlook and Excel.
- High attention to detail and excellent communication skills.
Desirable:
- Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
- Familiarity with offender management systems (e.g., NOMIS, DPS).
What We’re Looking For
- A team player who collaborates effectively with colleagues and external partners.
- A problem-solver who can work independently with initiative.
- Someone adaptable, resilient, and calm under pressure.
- A strong organiser with the ability to manage competing priorities.
Why Serco?
Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:
- Competitive salary and benefits.
- Ongoing training and career development opportunities.
- A supportive and inclusive working environment.
What we offer:
- Up to 6% contributory pension scheme. (max)
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Apply now to help deliver essential administrative services that support offender rehabilitation and public safety.
#aasccareers
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.