Customer Support Assistant
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £25,225 per year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.
Job Description:
Are you a Gentoo resident (customer) with a passion for housing and customer service? If so, this opportunity could be the perfect fit for you! We're exclusively inviting our customers—anyone living in a Gentoo property—to apply for the role of Customer Support Assistant in one of our Housing teams
As the first point of contact for customers, you will provide exceptional service, whether in person or over the phone, while also supporting the team with essential administrative tasks.
This full-time position (36 hours per week, Monday–Friday, with an early finish at 12:30 pm on Fridays) offers flexibility, as we’re open to considering part-time hours too.
The position is mainly based within our Washington and/or Houghton offices. We do provide services across the city of Sunderland and there may be a requirement to cover in another location on occasion.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Welcoming customers and managing enquiries with professionalism, warmth, and respect.
Providing vital administrative support, including updating records, arranging appointments, and reception duties.
Working closely with colleagues across the Group to ensure services are tailored to meet customer needs.
Engaging with customers to keep their information up to date and ensuring accuracy in records.
What we are looking for:
Experience working in a customer-focused environment and handling administrative tasks is essential.
Highly developed communication skills with an ability to engage with others in an empathetic and supportive manner.
Proven ability to plan and manage workload effectively, ensuring deadlines are met.
Competent IT skills, with confidence in using various systems and software.
A good understanding of challenges affecting social housing providers and their customers.
Excellent organisational skills, with the ability to work to deadlines.
Confidence in working with numbers and interpreting data.
Some of our great benefits include;
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary
Job Description:
Are you a Gentoo resident (customer) with a passion for housing and customer service? If so, this opportunity could be the perfect fit for you! We're exclusively inviting our customers—anyone living in a Gentoo property—to apply for the role of Customer Support Assistant in one of our Housing teams
As the first point of contact for customers, you will provide exceptional service, whether in person or over the phone, while also supporting the team with essential administrative tasks.
This full-time position (36 hours per week, Monday–Friday, with an early finish at 12:30 pm on Fridays) offers flexibility, as we’re open to considering part-time hours too.
The position is mainly based within our Washington and/or Houghton offices. We do provide services across the city of Sunderland and there may be a requirement to cover in another location on occasion.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Welcoming customers and managing enquiries with professionalism, warmth, and respect.
Providing vital administrative support, including updating records, arranging appointments, and reception duties.
Working closely with colleagues across the Group to ensure services are tailored to meet customer needs.
Engaging with customers to keep their information up to date and ensuring accuracy in records.
What we are looking for:
Experience working in a customer-focused environment and handling administrative tasks is essential.
Highly developed communication skills with an ability to engage with others in an empathetic and supportive manner.
Proven ability to plan and manage workload effectively, ensuring deadlines are met.
Competent IT skills, with confidence in using various systems and software.
A good understanding of challenges affecting social housing providers and their customers.
Excellent organisational skills, with the ability to work to deadlines.
Confidence in working with numbers and interpreting data.
Some of our great benefits include;
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.