Residential Development Manager
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £20,000 to £20,800 per year |
| Additional salary information: | Tied rent free, site-based accommodation provided. Possible commission on some flat sales. |
| Hours: | Full time |
| Closing date: | 02 August 2025 |
| Location: | SO32 2DW |
| Remote working: | On-site only |
| Company: | Premier Property Services |
| Job type: | Permanent |
| Job reference: | Willow Mead |
Summary
Residential Development Manager – Job Description
About Us:
We are a small business known and respected for our polished, professional & efficient Property Management style. Our Residents rely on us so they can enjoy their homes in the knowledge that Health, Safety & Safeguarding are core to us and that we will be there if they need us. Caring about people is also at the core of our business ethos.
Working at Premier Property Services:
To deliver the service expected from us by our Landlords & Leaseholders, we rely on professional & motivated managers that recognise our values & ethos. We are committed to ensuring you are skilled & equipped to do the best job you can. We have a ‘can do’ attitude and encourage gaining experience and knowledge. Our employees are as important to us as our clients & customers.
[1] What is the Role:
• You must create a welcoming, friendly & courteous environment for our residents, & be committed to delivering customer service to our high standards.
• You will have to carry out the tasks to ensure the building is well maintained for the Landlord.
• You will be responsible for ensuring full compliance with all management systems.
• You will be provided with a site-based, rent free, maintained 2-bedroom flat which is expected to be your primary residence.
[2] You will report to:
• A Property Manager
[3] The Nitty Gritty of the Role:
Residents & Safeguarding: Maintaining a high profile around your development & being available when possible. Ensure our Residents’ wellbeing is monitored to our requirements. Make new Residents feel welcomed & assist them to settle in. In the event of any concerns or an emergency, call the appropriate Response Team, Next of Kin or Authorities.
The Infrastructure & Building: Carry out daily checks to ensure the building is safe & secure. All communal areas are cleaned & maintained through close management of contractors. Be conversant with site-based equipment and ensure fully operational. regularly serviced & maintained. Process orders, liaise with contractors, monitor progress and authorise payment providing completed work is satisfactory and to agreed standard.
Health & Safety: Ensure compliance of all site-based Health, Safety & Safeguarding regulations.
Administration & Finance: Collect payment for any Development Bookings or Service Charges & bank them in line with Company Policy. Maintain all required records in line with our administrative & financial procedures. Ensure all data, saved on manual systems or IT equipment is protected and kept secure.
Customer Service: Undertake the role as an ambassador for the business at all times, delivering an exceptional level of service. Help build a “sense of community” & organise social events as required. Maintain links with Next of Kin, local Authorities; Doctors, Social Workers, Health Authorities, etc & build good working relationships. Support portfolio developments as requested to do so by a Property Manager.
Legal & Leasehold: Follow our procedures to ensure we fulfil our obligations to the Landlord. Be vigilant to identify breaches of Rules & Regulations as contained in the Lease, together with any Occupancy changes.
Property Sales: Assist in the sale & re-sale of property. Carry out internal flat viewings on behalf of any Agent who have a formal arrangement with Premier Property Services and support any follow up queries to assist in securing a sale. Whenever possible show all prospective purchasers around the Communal Areas to assist in securing a sale.
Day to Day Working Interactions: This could be with Residents, Landlords, Customers, Contractors & Work Colleagues
[4] What we are looking for:
Qualifications:
• Essential: GCSE (A-C) or NVQ (2/3 standard) demonstrating numeracy & literacy skills
• Desirable: Valid basic First Aid Certificate
Experience:
• Essential: Proven experience in a Customer Service environment
• Desirable: Working with older people. Experience in Property Management
Knowledge:
• Essential: Administration & Financial records on computer & manual systems
• Desirable: Health and safety regulations relevant to Property Management
Technical skills:
• Essential: Using standard office IT systems & e-mail on Office 365 Outlook
• Desirable: Using MS Word & Excel
Personal Qualities we require:
• A clean enhanced DBS Certificate & proof of eligibility to work in the UK
• A passion for always delivering an exceptional level of customer service.
• An excellent communicator with a warm & friendly disposition
• Someone who maintains a high standard of professionalism & a “can do” attitude.
• Ability to remain calm in challenging &/or emergency situations.
• A focus on resolving issues & complaints effectively, efficiently & in a timely manner.
• A desire to enhance people’s quality of life in retirement.
About Us:
We are a small business known and respected for our polished, professional & efficient Property Management style. Our Residents rely on us so they can enjoy their homes in the knowledge that Health, Safety & Safeguarding are core to us and that we will be there if they need us. Caring about people is also at the core of our business ethos.
Working at Premier Property Services:
To deliver the service expected from us by our Landlords & Leaseholders, we rely on professional & motivated managers that recognise our values & ethos. We are committed to ensuring you are skilled & equipped to do the best job you can. We have a ‘can do’ attitude and encourage gaining experience and knowledge. Our employees are as important to us as our clients & customers.
[1] What is the Role:
• You must create a welcoming, friendly & courteous environment for our residents, & be committed to delivering customer service to our high standards.
• You will have to carry out the tasks to ensure the building is well maintained for the Landlord.
• You will be responsible for ensuring full compliance with all management systems.
• You will be provided with a site-based, rent free, maintained 2-bedroom flat which is expected to be your primary residence.
[2] You will report to:
• A Property Manager
[3] The Nitty Gritty of the Role:
Residents & Safeguarding: Maintaining a high profile around your development & being available when possible. Ensure our Residents’ wellbeing is monitored to our requirements. Make new Residents feel welcomed & assist them to settle in. In the event of any concerns or an emergency, call the appropriate Response Team, Next of Kin or Authorities.
The Infrastructure & Building: Carry out daily checks to ensure the building is safe & secure. All communal areas are cleaned & maintained through close management of contractors. Be conversant with site-based equipment and ensure fully operational. regularly serviced & maintained. Process orders, liaise with contractors, monitor progress and authorise payment providing completed work is satisfactory and to agreed standard.
Health & Safety: Ensure compliance of all site-based Health, Safety & Safeguarding regulations.
Administration & Finance: Collect payment for any Development Bookings or Service Charges & bank them in line with Company Policy. Maintain all required records in line with our administrative & financial procedures. Ensure all data, saved on manual systems or IT equipment is protected and kept secure.
Customer Service: Undertake the role as an ambassador for the business at all times, delivering an exceptional level of service. Help build a “sense of community” & organise social events as required. Maintain links with Next of Kin, local Authorities; Doctors, Social Workers, Health Authorities, etc & build good working relationships. Support portfolio developments as requested to do so by a Property Manager.
Legal & Leasehold: Follow our procedures to ensure we fulfil our obligations to the Landlord. Be vigilant to identify breaches of Rules & Regulations as contained in the Lease, together with any Occupancy changes.
Property Sales: Assist in the sale & re-sale of property. Carry out internal flat viewings on behalf of any Agent who have a formal arrangement with Premier Property Services and support any follow up queries to assist in securing a sale. Whenever possible show all prospective purchasers around the Communal Areas to assist in securing a sale.
Day to Day Working Interactions: This could be with Residents, Landlords, Customers, Contractors & Work Colleagues
[4] What we are looking for:
Qualifications:
• Essential: GCSE (A-C) or NVQ (2/3 standard) demonstrating numeracy & literacy skills
• Desirable: Valid basic First Aid Certificate
Experience:
• Essential: Proven experience in a Customer Service environment
• Desirable: Working with older people. Experience in Property Management
Knowledge:
• Essential: Administration & Financial records on computer & manual systems
• Desirable: Health and safety regulations relevant to Property Management
Technical skills:
• Essential: Using standard office IT systems & e-mail on Office 365 Outlook
• Desirable: Using MS Word & Excel
Personal Qualities we require:
• A clean enhanced DBS Certificate & proof of eligibility to work in the UK
• A passion for always delivering an exceptional level of customer service.
• An excellent communicator with a warm & friendly disposition
• Someone who maintains a high standard of professionalism & a “can do” attitude.
• Ability to remain calm in challenging &/or emergency situations.
• A focus on resolving issues & complaints effectively, efficiently & in a timely manner.
• A desire to enhance people’s quality of life in retirement.