7301 - MoJ Property Directorate - Property Operations Manager – Probation, South West
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | £34,140 to £37,105 per year |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | South West |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 7301 |
Summary
Overview
The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.
MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.
We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.
Team Overview
Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the MoJ, providing FM services to the National Probation Service (NPS), MoJ Headquarters. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible facilities management (FM) support.
PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the MoJ Property PS Team is the place for you.
Property Operational Managers (POMS) are responsible for working directly with clients and suppliers, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. Key activities for the role include:
Managing customer and stakeholder relationships
Issue resolution
Collaboration with the integrator, FM supply chain and other MoJ Property teams
Supplier management and monitoring.
Regular site visits along with client engagement meetings, compliance management and project management.
POM’s work to the Area Property Operational Manager (APOM). SC level security clearance is required for this role.
Job Description, Duties and Responsibilities
Responsibilities will include the following:
Service Management:
Understand and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
Routinely identify and manage risks to resolution escalating to APOM as appropriate
Liaise with the FM supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements
Understand the priorities of stakeholders and how they fit into plans and activities
Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to APOM where necessary
Ensure you understand your assets, to allow you to provide better and more specific customer service
Follow the schedule of visits for each asset (to be agreed with APOM) to discuss performance, issues and update on work orders
Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs
Ensure that you follow fire risk assessment procedures
Work with the APOM & technical team, reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance
Customer Management:
Act as the client’s first point of contact within a dedicated number of properties (3)
Engage through site visits, regular communication and running or attending client engagement meetings as appropriate
Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities
Manage supplier issues and complaints to resolution, escalating to APOM where necessary
Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders
The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.
MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.
We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.
Team Overview
Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the MoJ, providing FM services to the National Probation Service (NPS), MoJ Headquarters. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible facilities management (FM) support.
PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the MoJ Property PS Team is the place for you.
Property Operational Managers (POMS) are responsible for working directly with clients and suppliers, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. Key activities for the role include:
Managing customer and stakeholder relationships
Issue resolution
Collaboration with the integrator, FM supply chain and other MoJ Property teams
Supplier management and monitoring.
Regular site visits along with client engagement meetings, compliance management and project management.
POM’s work to the Area Property Operational Manager (APOM). SC level security clearance is required for this role.
Job Description, Duties and Responsibilities
Responsibilities will include the following:
Service Management:
Understand and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
Routinely identify and manage risks to resolution escalating to APOM as appropriate
Liaise with the FM supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements
Understand the priorities of stakeholders and how they fit into plans and activities
Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to APOM where necessary
Ensure you understand your assets, to allow you to provide better and more specific customer service
Follow the schedule of visits for each asset (to be agreed with APOM) to discuss performance, issues and update on work orders
Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs
Ensure that you follow fire risk assessment procedures
Work with the APOM & technical team, reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance
Customer Management:
Act as the client’s first point of contact within a dedicated number of properties (3)
Engage through site visits, regular communication and running or attending client engagement meetings as appropriate
Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities
Manage supplier issues and complaints to resolution, escalating to APOM where necessary
Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders