Assistant Service Manager
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £35,964.00 to £43,780.00 per year |
| Additional salary information: | £35964.00 - £43780.00 a year |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | Southwark, SE15 2HP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-1190 |
Summary
The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Operational Management Support the Service Manager in managing various sections of service, e.g., bookings Patient's Home Visit. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the Admin service ( Patient Pathway Coordinators - hub and Flow and Business Support Admin ) within the department, setting the goals of the service in order to fit in with the demands of the Occupational Therapists, Physiotherapists, Nurses, Rehab Support Workers rota in line with Demand and capacity. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the Admin. Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration staff within the Outpatient services or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical services. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.