Admin Co-ordinator | University College London Hospitals NHS Foundation Trust
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,944 - £34,937 Per Annum Inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | London, W1G 8PH |
| Company: | University College London Hospital |
| Job type: | Permanent |
| Job reference: | 7314114/309-UCLH-6525 |
Summary
Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.
This role is responsible for coordinating the cystectomy pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.
The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative
As Admin coordinator you will be responsible for coordinating patiets coming through the cystectomy pathway, ensuring their outpatient appointments and surgical admissions are booked promptly according to clinical guidance. You will be expected to book patients appropriately within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.
You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with your admin team leader.
You will be able to create and validate record keeping processes.
You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.
The main tasks this post-holder will carry out are:
• Booking appointments and surgical admissions in a timely manner and promptly flagging any capacity issues
• Communicating effectively with patients when booking their appointments
• Responding to queries via telephone and email
• Showing compassion and empathy for patients when speaking with them
• Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.
• Covering other admin team members when they are absent, as needed
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
This advert closes on Wednesday 9 Jul 2025
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