Deputy Manager
| Posting date: | 02 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | ME3 0AB |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78491 |
Summary
Deputy Manager
Location - Rochester
Pay Rate -
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our
customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and
people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if
we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of
company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for
new ways to do things better or fixing problems, going the extra mile for our colleagues and customers
and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.
Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business is our business: we are a partner, trusted for our expertise and for putting
our customers at the heart of everything we do.
Job objectives and responsibilities
· Support the security manager in the delivery of the 24/7 security operations at National Grid Grain LNG.
· Assist in managing, utilising and operating all the security related systems required on the contract.
· Provide operational guidance to security officers, ensuring that all the contracts security needs and
responsibilities are met to the highest standards.
· Liaise with and support all services on the contract with the aim of exceeding client expectations.
· Responding, supporting and maintaining the highest standard of security and innovation on the contract.
· Supporting the security teams and the Supervisors with their individual and team development.
Main duties
· Take personal responsibility in your actions in relation to the client, colleagues and company reputation.
· Engaging staff throughout the 21-day shift pattern to ensure the highest standards of welfare and service.
· To be fully conversant with the layout of the contract and fully aware of the current threats and challenges
faced by the client, train and advise and update the security officers.
· To respond to all aspects of the contracts emergency response i.e. Fire and emergency alarm system and
where necessary act as the command and control for the incident.
· Drive and deliver training linked to operational needs.
· Be fully conversant with the contracts Assignment Instructions, emergency evacuation and major incident
response procedures and ensure that the security officers and teams are kept updated.
· Update and maintain the Assignment Instructions and develop emergency evacuation and major incident
response procedures. · Where possible patrol and support the security team using your own initiative and in response to the day-to-day running of the contract. · Be a visible and trusted leader and manager. · Support in the recruitment, induction and development of staff to the highest standards. · To maintain all written records and reporting in a correct and timely fashion. · To deliver and maintain training and individual records of all Security Officers. · Report as necessary any Health and Safety issues or other incidents that are deemed necessary following the correct escalation procedure. · Undertake any other duties that are reasonable and necessary to ensure the smooth running of the contract. · Report any Failures or issues to the Security Account Manager or in their absence to the Operations Manager. · The Assistant Manager must have and continue to demonstrate the ability to organise, prioritise and produce results under pressure and be able to work within the One Team ethos. · To maintain complete, concise and accurate written accounts of all incidents occurring within the duty shift and undertake any necessary follow up action as required. · To fully implement any client threat escalation procedures on becoming aware of any matter that may threaten the security and or safety of the site, assets and people with legitimate business on site. · always Abide by the rules concerning confidentiality, reporting any suspected breaches. · Taking appropriate action to alarm activations liaising with clients, police, and contractors as necessary. · Keep up to date with and comply with legislation relevant to the role.
Person Specification
· To demonstrate integrity in all aspect of their role
· To demonstrate their intent ensuring they are congruous with their behaviour.
· Self-aware of their real strengths and weaknesses as opposed to perceived, managing relevance and
competency to changes within the business.
· Ability to develop good working relationships using empathy and other enablers.
· Ability to encourage and motivate others, leading by example.
· Ability to council, coach, train and advice staff during their duties.
· To drive and delivery results that are of benefit to themselves, colleagues and the customer.
· To be able to take a methodical approach and deliver on deadlines.
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the
range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of
employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's
role and/or the needs of the business.