Team Manager
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £32,654 to £38,626 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | One Friargate, Station Square, Coventry, CV1 2GN |
| Company: | Coventry City Council |
| Job type: | Permanent |
| Job reference: | coventrycc/TP/12946/11288 |
Summary
Coventry City Council’s Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents.
Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need.
Specifically, the teams are responsible for the delivery of:
Housing Benefit and Discretionary Housing Payments which we administer on behalf of the Department for Works and Pensions. We also recover any overpaid housing benefit
Council Tax Support which is a local scheme that helps residents with their Council Tax charges
Free School Meals, by working closely with schools we aim to ensure every child who is entitled has a free school meal
Community Support Grant Scheme which includes assistance in extreme emergency situations and can provide citizens help to resettle back into the community by providing essential furniture items.
We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents.
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
Reporting directly to a Senior Team Manager, you will be responsible for:
- Management duties such as 1 to 1’s / managing sickness absence / supporting and developing staff / responding to complaints.
- Completing annual Appraisals.
- Direct management of a team of Benefit Assessment officers, including work allocation and performance management.
- Delivering Corporate and Service objectives
- Taking an active role in the Benefits management team
Will you require sponsorship now or in the future to fulfil the role you are applying for.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?We are looking for a individual who has in depth working knowledge of the service, relevant legislation, and related providers.
Possess self-management skills, to enable workload organisation , prioritisation and implementation, with minimal supervision.
Possess the ability to be capable of providing and deliver training. Develop programs for the needs of the service are , coordinating the continual development of the team.
Possess well developed communication skills to liaise with customers and their representatives and all internal and external organisations both verbally and in writing. Possess the written skills and the ability to write complex reports and letters in a clear, concise manner.
Possess the ability to deal effectively with a wide range of issues at times under pressure, i.e. conflicting priorities, deadlines. Possess the ability to organise the work allocation to the team and set targets to monitor and check the work.
Possess experience and well-developed skills to manage a team.
Demonstrate management techniques and team building and motivational skills.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s):Friday 25 July 2025
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Proud member of the Disability Confident employer scheme