General Manager
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | To be discussed at interview |
| Hours: | Full time |
| Closing date: | 01 August 2025 |
| Location: | NE3 5HP |
| Remote working: | On-site only |
| Company: | Arena Racing Company |
| Job type: | Permanent |
| Job reference: | 282585JCP |
Summary
We are looking for a passionate and knowledgeable General Manager to join our busy and exciting venue!
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Newcastle Racecourse?
Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain’s busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more. The racecourse shares High Gosforth Park with the Border Minstrel Pub and Parklands Golf Club.
Work Perks of being a General Manager with us at ARC…
2 Annual Members passes, giving access to over 1500 racedays
Hotel Discounts and Complimentary Golf
Annual leave starting at 22 days increasing up to 28 in line with length of service
Pension & Group life assurance schemes
Healthshield – including 24hr GP & EAP
…and so much more!
About the role:
Reporting to the Executive Director, the General Manager is responsible for coordinating and managing all commercial activities at the Racecourse to ensure that turnover and profit targets are met or exceeded.
The General Manager is focused on maximising profit across seven income lines: sponsorship, hospitality, advertising hoardings, annual boxes, annual badges, admissions and non-race day events such as conferencing, banqueting, site hire and weddings. This is to be achieved by managing a team of proactive and reactive sales people, plus driving forward the marketing function for the venue.
Furthermore in the absence of the Executive Director the General Manager will be responsible for the day to day activities of all functions across the venue, including Operations, Catering, Golf and Estates.
High levels of commitment and responsibility will be required in order to meet and surpass performance targets.
Responsibilities for the successful General Manager include (but not limited to):
To design and implement a sales plan in line with the overall business plan and capable of delivering and over achieving the specified financial targets
Working with the Executive Director to set detailed sales and profit budgets
Play the leading role in the proactive development of new business and improving levels of awareness of Newcastle Racecourse and all of our products in the market place
Identifying and developing theme days, trade days, charity events and other events to enhance selected race days, provide more reasons for attendance and participation by the public and corporate customers and encourage sponsorship
Identify, develop and lead the Events Sales Team to deliver key sales opportunities for significantly driving forward our non-race day business
Ensuring that targets are designed implemented and achieved for each business and team member
Ensuring the delivery of KPI’s set by you and the Executive Director to drive revenue to achieve or exceed Budget
Personally leading from the front, demonstrate proactive sales, customer relationship development and closing techniques
To work with the Media and Marketing Manager to ensure that each income line has an advertising and promotion plan to deliver the sales targets in line with overall business strategy, brand development and objectives
To clearly identify all customer market segments and design and implement sales and promotion activity to increase attendance, business turnover and profitability
You will be required to directly manage a Racing Sales, Events Sales and Marketing Team which will be comprised of individuals responsible for all areas of the business
To work with the Regional HR Manager to lead the recruitment and induction of all new team members.
To create a sales process that ensures all enquiries are dealt with in a professional and courteous manner and followed up.
Develop procedures that ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client
The person we are looking for as a General Manager is….
Dynamic
Commercially focused
A skilled negotiator
A great influencer
An excellent communicator
A strong leader, with demonstrated accomplishments in the management of diverse teams.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace.
We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic.
If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help.
We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Newcastle Racecourse?
Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain’s busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more. The racecourse shares High Gosforth Park with the Border Minstrel Pub and Parklands Golf Club.
Work Perks of being a General Manager with us at ARC…
2 Annual Members passes, giving access to over 1500 racedays
Hotel Discounts and Complimentary Golf
Annual leave starting at 22 days increasing up to 28 in line with length of service
Pension & Group life assurance schemes
Healthshield – including 24hr GP & EAP
…and so much more!
About the role:
Reporting to the Executive Director, the General Manager is responsible for coordinating and managing all commercial activities at the Racecourse to ensure that turnover and profit targets are met or exceeded.
The General Manager is focused on maximising profit across seven income lines: sponsorship, hospitality, advertising hoardings, annual boxes, annual badges, admissions and non-race day events such as conferencing, banqueting, site hire and weddings. This is to be achieved by managing a team of proactive and reactive sales people, plus driving forward the marketing function for the venue.
Furthermore in the absence of the Executive Director the General Manager will be responsible for the day to day activities of all functions across the venue, including Operations, Catering, Golf and Estates.
High levels of commitment and responsibility will be required in order to meet and surpass performance targets.
Responsibilities for the successful General Manager include (but not limited to):
To design and implement a sales plan in line with the overall business plan and capable of delivering and over achieving the specified financial targets
Working with the Executive Director to set detailed sales and profit budgets
Play the leading role in the proactive development of new business and improving levels of awareness of Newcastle Racecourse and all of our products in the market place
Identifying and developing theme days, trade days, charity events and other events to enhance selected race days, provide more reasons for attendance and participation by the public and corporate customers and encourage sponsorship
Identify, develop and lead the Events Sales Team to deliver key sales opportunities for significantly driving forward our non-race day business
Ensuring that targets are designed implemented and achieved for each business and team member
Ensuring the delivery of KPI’s set by you and the Executive Director to drive revenue to achieve or exceed Budget
Personally leading from the front, demonstrate proactive sales, customer relationship development and closing techniques
To work with the Media and Marketing Manager to ensure that each income line has an advertising and promotion plan to deliver the sales targets in line with overall business strategy, brand development and objectives
To clearly identify all customer market segments and design and implement sales and promotion activity to increase attendance, business turnover and profitability
You will be required to directly manage a Racing Sales, Events Sales and Marketing Team which will be comprised of individuals responsible for all areas of the business
To work with the Regional HR Manager to lead the recruitment and induction of all new team members.
To create a sales process that ensures all enquiries are dealt with in a professional and courteous manner and followed up.
Develop procedures that ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client
The person we are looking for as a General Manager is….
Dynamic
Commercially focused
A skilled negotiator
A great influencer
An excellent communicator
A strong leader, with demonstrated accomplishments in the management of diverse teams.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace.
We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic.
If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help.
We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.