Outreach Energy Adviser
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £23,810 per year, pro rata |
| Hours: | Part time |
| Closing date: | 01 August 2025 |
| Location: | Staffs, West Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Mid Mercia |
| Job type: | Contract |
| Job reference: |
Summary
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a part-time Outreach Energy Adviser to join our Energy Outreach Team on a fixed term basis.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
You will be working as part of the Energy Team and will receive full training to enable you to provide accurate energy advice to those in the community. As part of the Energy Outreach Project, you will attend venues, such as food banks, in the community to provide effective energy savings tips, information on grants and schemes and income maximisation. You will be working with vulnerable clients, with the aim to improve their current situation to limit the reliance on food banks and other provisions.
Experience is not necessary, but we are looking for someone who:
• Has excellent communication skills
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
• Salary: £23,810 FTE pro-rata
• Hours: 22.5 hours per week
• Location: mainly from home with occasional travel to one of our offices for meetings or client appointments at outreaches across Tamworth and East Staffordshire
• Contract: fixed-term until 31 March 2026
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a part-time Outreach Energy Adviser to join our Energy Outreach Team on a fixed term basis.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
You will be working as part of the Energy Team and will receive full training to enable you to provide accurate energy advice to those in the community. As part of the Energy Outreach Project, you will attend venues, such as food banks, in the community to provide effective energy savings tips, information on grants and schemes and income maximisation. You will be working with vulnerable clients, with the aim to improve their current situation to limit the reliance on food banks and other provisions.
Experience is not necessary, but we are looking for someone who:
• Has excellent communication skills
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
• Salary: £23,810 FTE pro-rata
• Hours: 22.5 hours per week
• Location: mainly from home with occasional travel to one of our offices for meetings or client appointments at outreaches across Tamworth and East Staffordshire
• Contract: fixed-term until 31 March 2026
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.