Support Specialist
| Posting date: | 02 July 2025 |
|---|---|
| Salary: | £30,559.00 to £33,366.00 per year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Hengoed, Caerphilly County |
| Remote working: | On-site only |
| Company: | Caerphilly County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ0010269 |
Summary
We are recruiting a Support Specialist at Caerphilly County Borough Council.
Working hours: 37 Hours
Contract Type: Permanent, Full Time
Location: Ty Penallta
Team: Asset Maintenance and Repairs
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of £30,559 - £33,366 and offer access to training and development opportunities.
An exciting opportunity has arisen for a Support Specialist who will be required to support the development of systems and procedures within the department.
The successful candidate will be required to link into the business planning objectives to contribute to continuous improvement to all repair, maintenance and planned programmes in accordance with corporate and divisional performance plans and objectives.
The successful candidate will be responsible for systems administration and updating and maintenance of Housing systems including DRS and Total and any subsequent new systems, maintaining the integrity of the system.
We are looking for a committed, enthusiastic individual who will fully support the Assets Maintenance and Repairs management team by incorporating new technology in the future development for all work streams and provide support and training to all relevant stakeholders.
For the role, we ask that you have:
1. A Relevant Level 3 technical qualification on the Credit and Qualifications Framework for Wales.
2. Good customer service skills – ensuring customer needs and expectations are met and complaints resolved in an appropriate manner.
3. Experience in the use of IT software and database packages.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
After reading the Job Description and Person Specification on our website, if you would like to have an informal discussion about the role, please contact Kath Webb on 07850319807 or email webbk@caerphilly.gov.uk
Working hours: 37 Hours
Contract Type: Permanent, Full Time
Location: Ty Penallta
Team: Asset Maintenance and Repairs
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of £30,559 - £33,366 and offer access to training and development opportunities.
An exciting opportunity has arisen for a Support Specialist who will be required to support the development of systems and procedures within the department.
The successful candidate will be required to link into the business planning objectives to contribute to continuous improvement to all repair, maintenance and planned programmes in accordance with corporate and divisional performance plans and objectives.
The successful candidate will be responsible for systems administration and updating and maintenance of Housing systems including DRS and Total and any subsequent new systems, maintaining the integrity of the system.
We are looking for a committed, enthusiastic individual who will fully support the Assets Maintenance and Repairs management team by incorporating new technology in the future development for all work streams and provide support and training to all relevant stakeholders.
For the role, we ask that you have:
1. A Relevant Level 3 technical qualification on the Credit and Qualifications Framework for Wales.
2. Good customer service skills – ensuring customer needs and expectations are met and complaints resolved in an appropriate manner.
3. Experience in the use of IT software and database packages.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
After reading the Job Description and Person Specification on our website, if you would like to have an informal discussion about the role, please contact Kath Webb on 07850319807 or email webbk@caerphilly.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.