Care Navigator
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 July 2025 |
| Location: | South Shields, NE33 4QY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4535-25-0001 |
Summary
Welcome patients who attend the surgery in a friendly and helpful manner Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition , which may be healthcare professionals external to the practice Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Ensuring that urgent requests for medical assistance are dealt using practice protocols Using IT systems, deal with patients electronic consultation requests Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Manage all queries as necessary in an efficient manner Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Contribute to public health campaigns (e.g., flu clinics) through advice or direct care Complete opening and closing procedures in accordance with the duty rota Liaise with other teams internally when required Liaise with external professionals adhering to patient confidentiality at all times Use the practice internet system, NHS Mail and other IT systems as required Abide by practice policies and protocols