Groups Admin Executive
| Posting date: | 01 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | London, London, SE1 7GP |
| Company: | PPHE Hotel Group |
| Job type: | Permanent |
| Job reference: | req13590_1751374422 |
Summary
Are you a detail-driven organiser with a passion for delivering exceptional service? We're looking for someone from a reception background to become a key player in our dynamic team at PPHE Hotel Group as a Groups Admin Executive.
In this central role, you'll take full ownership of the group bookings process once contracts are signed - ensuring a seamless experience for our clients, guests, and hotel teams. You'll be the go-to person for all things group admin, building strong relationships and making sure every detail is just right.
PPHE creates valuable memories for our guests and stakeholders - across our international portfolio of prime hospitality real estate, encompassing iconic hotels, destination restaurants, buzzing bars and more. Driving it all, behind the scenes, are our support teams.
What's in it for you?
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Equipment provided to ensure you are working comfortably at home.
- 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What you'll do as a Groups Admin Executive:
- Assist in ensuring all blocks are being correctly built in Opera with the appropriate activities, notes and cut-off dates. Filing system maintenance.
- Ensure that once the signed contract has been received from the GM&E Sales Team, the billing/payment method has been considered.
- Assist with new Group enquiries. To ensure that any Group upselling opportunities are explored at every opportunity i.e. Dinners, porterage and room upselling etc. and that this is being communicated to the relevant departments.
- Ensure that the Hotel Room Inventory is balanced
- Manage and reply to emails in both the Groups Admin as well as personal inboxes
- Prioritise workload and managing time effectively
- Ensure groups are handed over to the Front Desk team.
- Communicate effectively with Guests, departments, and clients via written correspondence, phone, technological platforms and face to face.
Ready to make an impact? If you're ready to bring your organisational flair and people skills to a role where no two days are the same, we'd love to hear from you.
Apply now and start your journey with PPHE!