Patient Assistant
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Street, BA16 0ET |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1305-25-0004 |
Summary
Surgery working week: 08.00 6.45pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm Monday to Friday as required.Occasional Saturdays throughout the year on a rota basis.Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined. The post-holder will be required to cover for colleagues who are absent on annual leave or sickness. Reception:Open up surgery, switch on PCs and set up systems reading for the working day Receive and log-in patients and visitors when they enter the surgery; Manage & process all patient appointments using Rapid Health triage system and EMIS Web computer system; Deal with all patient enquiries relating to appointments, surgeries and clinics; Covering for sickness and annual leave for colleagues Advise patients on availability of particular doctors/nurses; Hand repeat prescriptions to patients; Record requests for doctor visits / and Patient Summaries for visits Handle emergency requests for duty doctor; Relaying messages for doctors and administrative staff; Update; maintain; file & retrieve patient records as appropriate; Close surgery, ensure building security particularly doors/windows and set alarm after closing; Keep waiting room tidy after sessions/clinics keep prescription rack clear of old prescriptions and letters.Ensure order, safety and comfort of patients; report and/or deal with disturbances. Contact patients (when requested) to pass on doctors instructions and requests; Add messages/instructions/date for future action to the medication screen; Sort and place prescriptions ready for collection or according to their destination; Process all information flowing from/to doctors and external institutions as appropriate; Check and process any electronic information as appropriate each day; Process all records from Primary Care Support England as appropriate; Enter appropriate x-ray results read codes and comments from doctors; Sort and distribute all processed, scanned and unscanned documents as appropriate; Add delivery/birth details on mothers and babys screens; including Hospital Unit No; Assist in the processing of Prior Notification Lists from Open Exeter in connection with cervical smears. Ensure correct forms are completed and signed by a GP and returned if a patient needs to be removed from the cervical smear recall list; Check lab links on the screen each day, match any unmatched patients; Undertake SNOMED coding into EMIS; Update, maintain, file and retrieve patient records as appropriate; Scan medical records and file into the EMIS system; Set up systems in preparation for the working day; To assist with the gathering of statistics and information when required; Process deceased patients notes when required; Carry out searches of computerised medical records as requested; Check address template regularly to delete any errors. Process new patient registrations and questionnaires. Process deductions of patient notes when a patient leaves the surgery. Process and manage queries relating to online access requests Process and manage all incoming correspondence Managing the diary recall system, to include adding requests onto ICE for blood tests and booking appointments Managing the NHS email account Receive, sort and circulate/distribute post; Photocopying as requested; Assist in compilation of statistics; Filing of paper medical records Attend any other training courses deemed necessary by the Practice Manager or Assistant Practice Manager Carry out any other duties as requested by the Practice Manager or Assistant Practice Manager.