Diagnostic Repairs Advisor
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £25,324.75 per year |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Norwich, Norfolk |
| Remote working: | On-site only |
| Company: | Norwich City Services Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity for a Diagnostic Repairs Advisor to join the Norwich City Service Limited (NCSL) team. If you are an effective communicator, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.
About the Role?
The role entails delivering a customer-centric and efficient frontline repairs service, primarily by managing incoming calls related to building services. Responsibilities include addressing customer inquiries, diagnosing repair needs, and scheduling appointments effectively. A key focus is on ensuring a "Right First Time" approach, where the urgency and nature of repair requests are evaluated to determine the appropriate response.
We are seeking candidates with relevant training in customer service or experience in a customer contact environment, as this is essential for the role. Applicants must demonstrate the ability to handle a diverse range of customer inquiries and possess proficiency in navigating multiple computer systems. Experience in a customer contact team or a similar administrative setting is crucial, along with a solid understanding of property and repair aspects. The ideal candidate will provide exceptional customer service while adhering to corporate and legal standards, consistently delivering high-quality service. Effective communication skills and emotional intelligence are necessary to assess and address customer needs, particularly when dealing with complex inquiries, ensuring clarity and proper language use.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Tuesday 8th July 2025 – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
About the Role?
The role entails delivering a customer-centric and efficient frontline repairs service, primarily by managing incoming calls related to building services. Responsibilities include addressing customer inquiries, diagnosing repair needs, and scheduling appointments effectively. A key focus is on ensuring a "Right First Time" approach, where the urgency and nature of repair requests are evaluated to determine the appropriate response.
We are seeking candidates with relevant training in customer service or experience in a customer contact environment, as this is essential for the role. Applicants must demonstrate the ability to handle a diverse range of customer inquiries and possess proficiency in navigating multiple computer systems. Experience in a customer contact team or a similar administrative setting is crucial, along with a solid understanding of property and repair aspects. The ideal candidate will provide exceptional customer service while adhering to corporate and legal standards, consistently delivering high-quality service. Effective communication skills and emotional intelligence are necessary to assess and address customer needs, particularly when dealing with complex inquiries, ensuring clarity and proper language use.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Tuesday 8th July 2025 – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.