Customer Service Advisor
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 28 July 2025 |
| Location: | Poole, South West, BH12 |
| Remote working: | On-site only |
| Company: | Holt Recruitment Group Limited |
| Job type: | Permanent |
| Job reference: | 57119624 |
Summary
Customer Service Advisor
Location – Poole
Salary – up to £30,000 per annum DOE
Hours: 8am – 5pm, Monday – Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. You’ll be the main point of contact for customers calling in, and redirecting them to the correct department. You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!
Location – Poole
Salary – up to £30,000 per annum DOE
Hours: 8am – 5pm, Monday – Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. You’ll be the main point of contact for customers calling in, and redirecting them to the correct department. You’ll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!