Business Support Officer - Direct Payments Audit Team
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £24,404 to £24,790 per year, pro rata |
| Hours: | Part time |
| Closing date: | 15 July 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 6128 |
Summary
The Direct Payments Audit Team is part of Corporate Finance and has a key role to play in supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.
The role holder will work as part of the Direct Payments Audit team and provide administrative support contributing to a high quality customer care across the teams. If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.
The role holder will communicate with Manchester City Council colleagues and customers, efficiently undertaking administrative duties and promoting good quality customer care principles. Responding to queries from a wide range of people including social workers, customers, colleagues and external organisations.
Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.
If you're successful you'll join a team of dedicated professionals committed to delivering an excellent customer care to support Adults to promote their independence.
We're looking for effective communicators, able to build good working relationships and deliver professional customer care. Applicants must be able to prioritise their workloads to ensure tasks are completed with accuracy and timeliness.
We invite candidates with confidence to take a proactive approach to resolving queries in conjunction with given guidelines and processes.
Your administrative skills, organised approach to maintaining accurate records, and ability to use ICT systems and software packages will enable you to excel in this role.
Candidates will need attention to detail and good numeracy skills to carry out effective monitoring and review of financial records.
Flexible hybrid working arrangements are currently in place, this will involve a combination of home and office based working. This will involve a minimum of two days per week in the office and some home working. (Hybrid working arrangements are adjusted for part time employees). Full on the job training will be provided.
For further information about the role, please contact michael.worthington@manchester.gov.uk.
The role holder will work as part of the Direct Payments Audit team and provide administrative support contributing to a high quality customer care across the teams. If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.
The role holder will communicate with Manchester City Council colleagues and customers, efficiently undertaking administrative duties and promoting good quality customer care principles. Responding to queries from a wide range of people including social workers, customers, colleagues and external organisations.
Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.
If you're successful you'll join a team of dedicated professionals committed to delivering an excellent customer care to support Adults to promote their independence.
We're looking for effective communicators, able to build good working relationships and deliver professional customer care. Applicants must be able to prioritise their workloads to ensure tasks are completed with accuracy and timeliness.
We invite candidates with confidence to take a proactive approach to resolving queries in conjunction with given guidelines and processes.
Your administrative skills, organised approach to maintaining accurate records, and ability to use ICT systems and software packages will enable you to excel in this role.
Candidates will need attention to detail and good numeracy skills to carry out effective monitoring and review of financial records.
Flexible hybrid working arrangements are currently in place, this will involve a combination of home and office based working. This will involve a minimum of two days per week in the office and some home working. (Hybrid working arrangements are adjusted for part time employees). Full on the job training will be provided.
For further information about the role, please contact michael.worthington@manchester.gov.uk.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.