Box Office Assistant
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 07 July 2025 |
| Location: | NE1 6BR |
| Remote working: | On-site only |
| Company: | Newcastle Theatre Royal Trust Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Box Office Assistant Job Role and Description
Department: Box Office Team
Responsible to: Head Of Ticketing and Revenue
Department lead: Director of Audience and Communications
Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.
At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!
Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive
Introduction
We are looking for a personable and proactive individual with excellent communication skills who thrives in a customer-facing role. They should be detail-oriented and capable of handling ticketing requests with accuracy and efficiency. A passion for live performances and events, coupled with the ability to share that excitement with customers, is desirable. They should demonstrate patience, empathy, and the ability to handle high-pressure situations with grace. Strong problem-solving skills and a commitment to delivering exceptional service are key qualities we value.
Duties and Responsibilities
Offering patrons a first class service for the sale and reservation of Theatre, and other events for which the Trust acts as an agent, through the use of the Trust’s Box Office system including telesales, re-sales, exchange of tickets, necessary confirmations, invoicing, selling gift vouchers, merchandise and catering and answering general enquiries.
Processing and administering reservations and confirmations efficiently, ensuring that all tickets are paid within the agreed period and all patron records are kept up to date
Dealing with and responding to Box Office emails .
Processing Access memberships and responding to Access emails .
Handling and administration of Group Sales on an ad hoc basis.
Learning information about each production at the Theatre Royal and accurately informing customers of the key selling points and essential information; promoting additional products to maximise profitability of the Theatre through upselling and cross selling.
Ensure accurate information on our customers is processed at the point of purchase, asking the relevant Data Protection questions.
Ensure that customer records are accurate and update where necessary.
To effectively handle customer comments and complaints and refer them to the appropriate personnel.
Compliance with the legal and financial regulations in force regarding the handling, collection and recording of all forms of income and customer data.
Working to individual and team targets; assisting with marketing and sales initiatives.
Undertaking such other relevant duties as may be requested from time to time by the Box Office Management Team.
Be an active and supportive member of the Box Office Team.
Duties as a member of the Theatre Royal team
Ensuring that the working environment and practices conform to the Trust’s Health and Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.
Department: Box Office Team
Responsible to: Head Of Ticketing and Revenue
Department lead: Director of Audience and Communications
Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.
At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!
Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive
Introduction
We are looking for a personable and proactive individual with excellent communication skills who thrives in a customer-facing role. They should be detail-oriented and capable of handling ticketing requests with accuracy and efficiency. A passion for live performances and events, coupled with the ability to share that excitement with customers, is desirable. They should demonstrate patience, empathy, and the ability to handle high-pressure situations with grace. Strong problem-solving skills and a commitment to delivering exceptional service are key qualities we value.
Duties and Responsibilities
Offering patrons a first class service for the sale and reservation of Theatre, and other events for which the Trust acts as an agent, through the use of the Trust’s Box Office system including telesales, re-sales, exchange of tickets, necessary confirmations, invoicing, selling gift vouchers, merchandise and catering and answering general enquiries.
Processing and administering reservations and confirmations efficiently, ensuring that all tickets are paid within the agreed period and all patron records are kept up to date
Dealing with and responding to Box Office emails .
Processing Access memberships and responding to Access emails .
Handling and administration of Group Sales on an ad hoc basis.
Learning information about each production at the Theatre Royal and accurately informing customers of the key selling points and essential information; promoting additional products to maximise profitability of the Theatre through upselling and cross selling.
Ensure accurate information on our customers is processed at the point of purchase, asking the relevant Data Protection questions.
Ensure that customer records are accurate and update where necessary.
To effectively handle customer comments and complaints and refer them to the appropriate personnel.
Compliance with the legal and financial regulations in force regarding the handling, collection and recording of all forms of income and customer data.
Working to individual and team targets; assisting with marketing and sales initiatives.
Undertaking such other relevant duties as may be requested from time to time by the Box Office Management Team.
Be an active and supportive member of the Box Office Team.
Duties as a member of the Theatre Royal team
Ensuring that the working environment and practices conform to the Trust’s Health and Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.