Customer Service Assistant (Grade E)
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £18.24 per hour |
| Hours: | Full time |
| Closing date: | 06 July 2025 |
| Location: | Islington, North London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1552600072025 |
Summary
Customer Service Assistant (Grade E)
Description
We are seeking a dedicated and enthusiastic Customer Service Assistant (Grade E) to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial role in fostering positive relationships and ensuring customer satisfaction. As a Customer Service Assistant, you will assist customers with inquiries, provide support, and resolve any issues they may encounter while interacting with our services. You will be expected to handle both phone and email communications, addressing customer needs promptly and professionally. Your ability to listen actively and empathize with customers will be essential in delivering high-quality service. Additionally, you will work closely with various departments to accurately relay information and keep customers informed about products and services. The ideal candidate will be a proactive problem-solver who is comfortable working in a fast-paced environment, with a focus on continuous improvement. If you are passionate about delivering exceptional customer experiences and are looking for a rewarding opportunity to grow your career, we encourage you to apply for the Customer Service Assistant position.
Responsibilities
Assist customers with inquiries via phone, email, and in-person.
Resolve customer complaints and issues in a timely and effective manner.
Provide information on products and services to enhance customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Coordinate with other departments to ensure customer needs are met promptly.
Identify opportunities for service improvements and contribute to process enhancements.
Participate in training and development programs to enhance customer service skills.
Requirements
High school diploma or equivalent; additional education in customer service or related field is a plus.
Proven experience in a customer service role or related field.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build rapport with customers.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work independently as well as in a team environment.
Strong organizational skills and attention to detail.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £18.24
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking a dedicated and enthusiastic Customer Service Assistant (Grade E) to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial role in fostering positive relationships and ensuring customer satisfaction. As a Customer Service Assistant, you will assist customers with inquiries, provide support, and resolve any issues they may encounter while interacting with our services. You will be expected to handle both phone and email communications, addressing customer needs promptly and professionally. Your ability to listen actively and empathize with customers will be essential in delivering high-quality service. Additionally, you will work closely with various departments to accurately relay information and keep customers informed about products and services. The ideal candidate will be a proactive problem-solver who is comfortable working in a fast-paced environment, with a focus on continuous improvement. If you are passionate about delivering exceptional customer experiences and are looking for a rewarding opportunity to grow your career, we encourage you to apply for the Customer Service Assistant position.
Responsibilities
Assist customers with inquiries via phone, email, and in-person.
Resolve customer complaints and issues in a timely and effective manner.
Provide information on products and services to enhance customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Coordinate with other departments to ensure customer needs are met promptly.
Identify opportunities for service improvements and contribute to process enhancements.
Participate in training and development programs to enhance customer service skills.
Requirements
High school diploma or equivalent; additional education in customer service or related field is a plus.
Proven experience in a customer service role or related field.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build rapport with customers.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work independently as well as in a team environment.
Strong organizational skills and attention to detail.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £18.24
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK