Medical Receptionist
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Rochdale, OL11 3HY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2707-25-0001 |
Summary
Front Desk/s and General Duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Book appointments and telephone consultations as necessary Receive patients at the Reception Desk during surgery hours and send patients down to appropriate clinician Dealing with emergences as they arise (eg. Arranging ambulances) Signing in all visitors to the practice Hand out repeat prescriptions and sick notes and any other paperwork as necessary Deal with requests for interpreters Handing out new patient registration pack to newly registering patients Answering internal telephone calls Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same Chaperone duties Adhere to all practice policies and procedures Clearing your work area when you have finish Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager Visit Desk Deal with requests for visits and obtain all relevant information Print off the necessary paperwork for each visit request Distribute the visits equally amongst the Doctors Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Admin Duties Receive and make telephone calls as required. Book appointments and telephone consultations for Emis Tasks and Docman Workflow as requested by the Doctors Open incoming mail and distribute as appropriate Scan all hospital letters, results and any other correspondence as necessary into patient records Dealing with EDTs Updating patient contact details Adhere to all practice policies and procedures Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager Daily checking ofmail box Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include: Identifying the risk involved in work activities and undertaking such activities in a way that managed those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, to include: Participating in an annual individual appraisal Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly NB It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Partners reserve the right to redistribute duties and functions among members of staff from time to time.